Terms & Conditions
Outdoor World Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. We aim to beat ANY genuine UK price, if you see one of our products cheaper elsewhere contact us on 01924 409085 or email the team at firstname.lastname@example.org.
Our Contact details:
Outdoor World Direct
BMK Industrial estate
Phone: 01924 409085
Fax: 01924 407321
VAT Reg: 734435242
Company Reg: 4945631
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' at the top of the page and you will be asked for a few details that we need to be able to complete the order.
If you are shopping in the UK, place your order through our one of our integrated SSL companies, Sagepay or Paypal. This ensures safe online shopping with protecting your details from fraud. Alternatively you can submit your order over our telephone processing system between the hours of 9am - 5pm, Monday - Friday. (01924 409085)
We accept Visa, Mastercard, Visa Electron, Switch and all credit and debit cards excluding American Express. You may send your credit card information via phone or over the Internet. All products on our site are in stock and ready for despatch, if not this will be clearly illustrated.
Once you have placed an order, you have a contract with us as an online retailer, this contract is completed upon delivery of goods to your possession.
Short Delivery or Incorrect goods
Our packing system has a triple checking system to avoid mistakes but we do pack hundreds of orders every day and from time to time, mistakes do occur. In this case, all we ask is that you inform us no later than 5 days of receipt of your goods. We will collect the goods at no cost to you and once we receive the goods back, we’ll deliver the correct goods. If you decide that you would like to cancel your order in the meantime, please contact us and we will collect the order at no cost to you. We only ask that you fill in the returns form so that we can deal with your refund more promptly. Failure to complete the returns form may result in delay of payment going back into your bank account.
If you wish to send any goods back to us yourself rather than us picking them up, please complete the returns form and a receipt for the postage costs but take into account that we will only refund up to a maximum of £6.00. Also please bear in mind that we will not accept any returns unless they have been booked in over the telephone: 01924 409085
Pricing Discrepancies & Voucher Codes
Occasionally, we may make a pricing error on our website, when this happens we may refuse to send the goods and refund your account immediately. We are well within our rights to do so as the contract between us is not completed until we send the goods to your location. However, rest assured, unless the pricing error is untenable (i.e: we are out of pocket £5.99 instead of £599) then we will complete the order regardless.
During discount sales, any voucher codes are void and cannot be used to gain extra discounts.
Leaving Parcels Without A Signature
All deliveries must be signed for, you could leave your parcel with a neighbour or with a trusted friend if you are not home. This can be specified in your delivery address or additional notes.
Any note allowing the driver to leave the parcel in an unsecure area without a signature is done so at your discretion. We will not be liable if the parcel is left without a signature.
For orders made from the UK, 20% VAT is added. Our prices reflect the VAT charges, so there will be no extra tax charges on any order you place, the price you see on screen is the price you pay.
We guarantee your satisfaction. if you have merely changed your mind and do not want the products then we ask you return them at your own cost. We can arrange collection at a fee of £10 per box.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01924 409085 or fax us on 01924 407321 or write to us at:
BMK Industrial Estate
We are open between the hours of:
Mon - Fri 9am - 5pm
Outdoor World Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
You have the right to cancel your order within 7 working days from the day after the goods are received. You will then receive a full refund. However you will be liable for sending us the goods at your own cost using a safe and secure parcel courier.
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
Outdoor World UK Ltd
Outdoor World Direct
Unit 146 BMK Industrial Estate
Tel: 01924 409085
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.