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     Dear Shopper,

    We have tried to make this page as impartial as posssible by linking into other review websites which offer feedback from various different sources. Here at OutdoorWorldDirect, we are by no means perfect, and we do occassionally get things wrong, but 99.5% of the time we get things right. Our feedback scores and customer ratings mean a lot to us and prove our commitment to customer service. We like to think of ourselves as an approachable company that responds and adapts to customer feedback, positive or negative. If you have a message for us, please email us on

    Thank you

    Testimonials from other websites!

    Here is a list of links to pages on external websites that discuss the quality of service provided from OutdoorWorldDirect.

    Amazon UK Feedback Score: We have been selling on Amazon for nearly two years creating a positive feedback score of 97%

    TheCampingForum: An independent forum for campers and caravanners - read what they have to say about us in several forums.

    TheCampingForum Example 2 - Another forum regarding customer service & delivery speeds.

    UKCampsite - the largest independent forum for camping equipment, read what they have to say about us.

    TheCampingForum Example 3 - Another example of service from a CampingForum member.

    The Camping Forum Example 4


    Email Testimonials - What our Customer’s have to say about us !

    And NO we did not make them up!! All customer letters and e-mails are entered word for word as they were sent to us.


    Hi David and Amjid
    Just wanted to let you know I how impressed I have been with your customer service, both when we bought our tent last year and recently when you helped to arrange a replacement pole from Outwell.
    Polite and friendly, extremely helpful and efficient, and with very quick delivery (courtesy of DPD who give a 1hr delivery slot), not to mention very competitive prices. I don't think any customer could ask for more!
    Please feel free to use my first name and comments in your publicity.




    Hi Amjid

    Just a quick message to say thank you very much for your excellent customer service at outdoorworlddirect.  You stepped up to the mark when others couldn't (including Amazon!)  I have nothing but praise for your company and thanks to you and your next day delivery, the guests at my party were able to keep dry.  Thank you all a million, trillion times, you are all fab!!! Janet


    Sorry for delay in replying!!  Just wanted to say thanks for the excellent service received from yourselves in refunding the Skyliner and for arranging for the window to be replaced on our Edoras tent and all well before we were due to go away in it, to Snowdonia!  Was very much appreciated!!  The tent stood up very well to all sorts of wind and rain in Snowdonia and we couldn't be happier with it - I enclose a pic of the only sunny day we had so you can see the Edoras in all it's glory. Again, thanks for your help. Best wishes.  Alex



    Just wanted to say a massive thank you for outstanding service!

    After being let down by GoOutdoors, I ordered my Outwell Ecocool cool box yesterday morning from you guys and it has arrived today! Absolutely thrilled with the service, will defo recommend to friends and family.

    Thanks again

     Julia Taylor.


    Hi Amjid,
    Just a quick note to say thank you for your attentiveness while dealing with my query.  Very refreshing  to receive such a straight forward , honest service along with sincere  customer care .

    Once again, many thanks

    Kind regards,

    Maria Emmins

    Hi David, 
    I've just received my mended tent pole. Thank you very much, I'm really impressed with the whole speed and efficiency and friendliness of your service. So nice to have a human being to call you when you have a problem, very refreshing. When I am next online I'll leave a comment on your website. 
    Kind Regards,


    Many thanks for the friendly and helpful advice on the phone (Amjid) and for lightening quick delivery. Very pleased with the products and the customer service received.


    Hi Amjid,

    Apologies I did not return your call. I have been tied up in meetings for 2 days. I just wanted to say thank you ever so much for your wonderful service and ensuring our order was despatched. 

    Your customer service was outstanding and greatly appreciated!

    Thanks again,



    Hi Amjid

    Just to let you know that my new Robens Buzzard tent arrived today as promised. I would like to thank you for all your help, you have been an absolute star and your customer care has been 2nd to none. Its been a pleasure dealing with you and I will definitely be revisiting outdoorworlddirect for future purchases.


    Thanks for all your help


    Nick Goodwin


    A very satisfied customer :-)


    Hi Just wanted to say thanks so much. The coat arrived within 24 hours of
    ordering it. It's great.
    Fantastic service - really great price and super helpful staff. Will
    definately order from you again.
    Thanks so much
    Kind Regards
    Jenny Arran



    Hi Daniel,


    Just yo let you know my jacket arrived on time and I'm extremely happy with it.


    Thank you for an excellent product and a wonderful customer service.


    Kind Regards





    I placed an order with you yesterday at approximately 2.30pm, and have received my purchase today at 12.20pm.




    I would like to thank you for such fantastic service, it is truely amazing!




    Oh, and the item I purchased is also fab, and of a great price, so thank you so much, I shall definately be back!




    Kind regards




    Jayne Hately 





     Just wanted to write to say many thanks for the excellent service I received when I recently purchased a tent from you.


    Not only was the Vango Equinox a great price but you were very helpful when I was trying to establish the best way to get it delivered. When I had placed my order the tent arrived in less than 24 hours.


    A fantastic service and I will definately recommend you to others.


    Many thanks


    Paul Chase


    Amjid hi, just a note to say the tent has arrived, I've checked it and it seems fine. It arrived before 11am. Thanks once again for your excellent support. We are now off to the Lakes thanks to you. Very best wishes




    Amjid thanks for your excellent support. Really outstanding service and I look forward to using you for all my future purchases and will most certainly be recommending you to many campers this week and in the future.


    Best wishes and thanks for rescuing our holiday.





    The best customer service bar none!



    Following a materials failure on a tent purchased from OutdoorworldDirect the staff at outdoorworlddirect has demonstrated the most exceptional customer service by working hard to resolve the issue at hand and provide me with a replacement for my original product. In addition, the product was to be sent internationally, the local postal service somehow lost the consignment and again outdoorworlddirect showed unparalleled patience and helpfulness until the issue was ultimately solved. Would strongly recommend this company to anyone purchasing on-line.








    Hi Amjid,

    What great service!!  Many thanks, your timing is perfect as we head off for another family camp on thursday  so I can now look forward to a comfortable night sleep.


    Regards Darren



    Many thanks Amjid. The replacements are exactly right on the colour.  I would also like to complement you on the excellent service and will not hesitate to recommend your company to others.




    Ian Burrows



    Hi Amjid




    Outer bag arrived yesterday, thank you so much for your assistance.  You really do provide an excellent customer service.









    Hi Amjid


    I just wanted to let you know that the replacement tent has arrived today and also to thank you for all your help.


    Thank you for sorting this so promptly and efficiently. We are now looking forward to our next camping trip.


    Thanks again and best wishes


    Kerry Cheetham


    Good morning Amjid

    The new inner tent arrived yesterday and everything appears to be perfect.

    Thank you so much for the truly outstanding service.
    It sets an example that many others would do well to follow.
    I wouldn't hesitate for one second to recommend you to others and will certainly buy from you again.

    Best regards

    Steve Millard



    I have now ordered this tent (with free windbreak).

    I would like to take this opportunity to thank you for your help with my purchase, you are a credit to your company.

    Thanks again




    Hi Amjid,


    just a quick note to confirm that as you promised, my tarp arrived today. Thanks for the great service. I'm off camping Friday afternoon and now thanks to you I will not be cooking in the rain but under the tarp.


    Thanks James.


    what can i say about this company..Happy to help is not the words.....I was looking to purchase a carpet for my tent via ebay... and made a request of sizes for their listed items...
    informed them of what tent i had..... Daniel from OWD stated they had nothing of that size.... I was gutted ... Then outta the blue the next day i got a message they had looked on line for me and found stock at go outdoors for my carpet..... i have wrote on this forum as i wanted to show my appreciation for this sites help even though because of their help i ended up purchasing elsewhere ....Many other companys would have palmed you off with a near fit just to get your order ....i recomend this site for their help but most of all they are a honest company who are there to help and not profit ...thanks again xxx
    yours very much grateful tasha



    Hello Amjid,

    I Have just received your email with your instructions.
    Problems may be occurred. Professional is the company or person that knows how to recover those problems and I would like you to know that, from what I can see so far from your side is that you are 100% professional! I hope that everything will go smooth up to the end and Ι guaranty you that at the end you will have one more loyal customer and this customer will spread your good reputation.

    Costas Chronopoulos

    Hi Amjid
    I just wanted to let you know that I have received my replacement Vango folding bed yesterday and that everything seems fine on this one.
    I also wanted to let you know that from the first phone call I made to yourself regarding my faulty bed that the Customer Service I received from yourself has been exemplary and cannot fault you or your company in any way.
    Please forward this email to your boss as it is not often nowadays that people praise good service, only bad.
    I would definitely recommend you and your company to anyone.
    Thanks very much
    Nick Lowe

    Hello Amjid, thank you ever so much for your Imediate response to my email and the upgrade you have organised for the replacement of the Gas laterns, I knew it must have been a despatch error, the point is you have already sorted out the mistake so quickly, I knew you were a reputable "ebayer", realy appreciate your efforts, the accidently despatched Items recieved will be ready for pick up by your courier in the brand new condition and same packaging in which I recieved them, I wish you all the success you deserve with your internet shop and Superb customer service, thanks Amjid I will be buying more from you in the (looking for a new 90L qualiy rucksack any Ideas!!!)
    Regards Alan.

    Hi Amjid,

    Great news and thank you so much for resolving this for me. I must say you have provided excellent after sales customer service and I’ll be sure to tell everyone that I’m extremely happy with how this was dealt with.

    Best regards,



    Pole has arrived safely. May thanks for good after sales service. And great communication.

    Hi Amjid,

    I am really sorry to have taken this length of time to do this.  Found it very difficult to get this attachment on the computer, have been trying since yesterday.
    Received the new footprint to-day, thanks to you both for your most efficient and helpful service.  I would certainly have no hesitation in buying from your company again.  You have been excellent.
    Please find attached the above as requested.
    PS.  Please let me know if you can open  the attachment, I can fax it to you if you can't open it.  Sorry I am not computer literate.
    Kind Regards


    Hi Amjid
    Just wanted to say a BIG thank you, we received our new tent as promised.
    Many thanks again
    Kind Regards
    Cindy :-)


    It is not until you experince a problem that you really find out what type of company you are dealing with.  Whilst my purchase experience has been somewhat unfortunate, you are to be commended for your 'no quibbles' & swift action in dealing with both issues (neither of which were of your making).  I hope that you have some redress with the manufacturers as it would be a shame to let them off the hook, so to speak.  Plus the extra P&P charges that you have incurred must have wiped your profit.
    Thanks again and I wish for better luck in my future purchases with Outdoorworlddirect.
    Best regards

    I have been experiencing some problems with receiving my order due to DPD delivery firm.

    Amjid has been really helpful in assisting to get my order, but on Friday after rearranging my delivery to a new address ( my mums ) as we were away for a few days DPD claimed they attempted to delivery at her address and left a calling card no: 05446940 at a house with a white door. My mum stayed in all day to receive my order and never got the calling card ( Mrs J Brockman) and she doesn't have any white doors! She also never got the 1 hour text for delivery time.

    I requested on Friday to now have my delivery sent to my home for Tuesday as I will stay home all day myself and await my order.

    Please can you confirm this has been arranged for me.

    Please can you thank Amjid for all his assistance with my order.

    Many Thanks

    Bridget Read
    Sent via my iPad


    Hi David

    Just a quick note to say the tent arrived bang on time this afternoon. Again, my thanks to you and the company: top service.

    Thank you Amjid
    I really will recomend your business to other of  my friends as the customer support was brilliant , really quick in sorting the problem
    Many thanks Lorraine x

    Hi Amjid,
    The replacement faulty sheet arrived this afternoon and I can confirm it is good condition.
    Thanks again for your excellent service.

    That's what I call customer service! Thank you very much. Wish more companies had a customer service like this. Thank you. Lyse


    thank you for your prompt dispatch of our order and we are very pleased with the quality of your products and your service quality e Michèle Bernard Haas 57070 Metz France


    Dear Amjid,

    Thank you for you absolutely amazing service. We will be delighted to shop with you again.

    best regards


    Dear David,

    Thank you ever so much.
    Items arrived earlier today.
    I wish all stores had customer services like yours!

    All the best,



    You are brilliant. Your customer service is outstanding and has been superb - May I pass on my personal thanks to David in Customer Services for his caring and professionalism. He is a credit to your company and surely deserves a pay increase. Thank you so much David for going that extra mile for my family. Hugs and squeezes to you. The Moffatts


    Hi Amjid


    Just to let you know that the item was delivered yesterday and I was delighted - brilliant service, thank you very much indeed.


    Best wishes,




    Fao David,

    I understand the matter is soon to be resolved, as you have already sent a replacement. I would like to take this opportunity to thank you for your excellent level of service throughout this purchase.


    Steve Sadler


    If customer service was an Olympic event.. you would surely win Gold!

    Best Regards

    Simon Hopkins



    Thanks for sending my order so quickly - excellent service as always!!


    Nick Baddeley


    Dear Amjid and Team,

    I just wanted to say thank you for the excellent service that I
    experienced from your company, particularly from Philip on my first
    call. The whole team was excellent throughout and I feel that I have
    received a great service from you at every level from enquiry to delivery.

    Thank you so much

    Best wishes,



    Hi, I just wanted to contact you to say what fantastic service!
    We ordered via amazon and had 1st class communication, thank you. We will certainly be using you again.


    Dear Amjid

    Just to let you know that my Airbed arrived safely

    I was really impressed with your service and will recommend you to my friends

    Many thanks



    Hi there Amjid
    Further to our telephone conversation earlier, I just wanted to reiterate how happy I have been with your customer service, it has been of John Lewis standard. I will certainly be recommending you to friends.
    Kind regards

    I felt i needed to contact your company to say just how helpful Amjid was when I contacted him with a problem. It has been a long time since i have found anyone so helpful and willing to go that extra mile.  I am Bi-Polor and as such have problems relating to people on the telephone - In this instance it was a pleasure. The problem related to an object i purchased via Amizon but as I now have your web address i will be more than happy to deal direct.  Thank you.

    Terry youll


    To Amjid Parvaz The new kitchen Unit arrived yesterday and i put it together and was very impressed with it . I would like to thank you for your help in having the faulty kitchen collected and the new one delivered so quickly. It has been a pleasure to do business with you, again thank you. Best wishes Tracy Hudson

    Thank you very much!! Not home yet but sure it will be there.
    Great customer service on this!
    Would strongly recommend you to others and would use you again
    Kind regards


    Hi Amjid,

    Just emailing you to thankyou for your outstanding customer service and resolving my promblem with damaged rcd. extremely fast delivery the following day. new one arrived in full working order with the damaged camping mains taken by the couirer to be returned to you with the relivant info inside regarding the problem.

    thanks again A. Sparrow


    Many thanks Amjid, you were a star sorting out our problems with our tent, you kept me updated at all stages and have an exceptional manner on the phone.( Not that you want any problems but if you have you can be assured the after sales service is great) I only wish more people were like you.
    Thanks again for all your help..lets hope the rain stops before next weekend !!!




    It arrived today, many, many thanks once again. Its people like you that restore my faith in the human race ;-)

    Rich Bryan


    Hi Amjid

    I just wanted to drop you a quick email to say thank you so much for all your help with sourcing a new Yosemite Falls for us.

    We put the tent up today and all is well so I am a very happy bunny right now.

    Once again the service you have offered us, together with David and Ruth over the past few months has been exceptional.  I will have not hesitation in recommending your company to all my camping friends.

    Would you mind pricing up a spare front pole for the Yosemite for us.  We are tempted to carry a spare pole just in case330.

    Thanks again.



    Dear Amjid
    We have just returned from a very successful camping trip and just wanted to say a huge 'thank you' to you for all your hard work on our behalf last week.  Thank you also for the refund cheque which has also arrived.
    The Samara 600 is fab and we are very pleased with it, and as you said it is pretty much the same as the Eternity 600 but with poles.  It did not disappoint at all!  Over the weekend, it took a huge battering from the wind and rain and remained in place and waterproof.  It really took no longer to put up or dismantle than the Eternity either which was great.
    I would just like to say, Amjid, that It is not often that you ring a company with a complaint about a faulty product and be treated with such kindness and understanding.  Even rarer that someone is prepared to go the extra mile to help a disappointed customer but you did that for us and we are soooo grateful and thankful to you.
    The tent is superb and so too was the level of customer service you gave us.
    With kindest regards
    Linda Whitehead and Family XX


    Hi Amjid

    I would just like to say thank you for your excellent service, from my first contact to you regarding the above item to receiving a replacement delivered by DPD who arrived when they stated they would.

    Once again thank you.


    S Marston



    Could you please pass my sincere thanks to Amjid and his manager for all the help he's given me regarding a card transaction which was probably fraudulent (with another company)

    He gave me some great advice, and my card is now cancelled

    It was good to talk to someone who is a genuinely nice person (few and far between in this world)


    Thanks very much, Amjid

    Take care

    Wayne Bissmire


    Hello Amjid

    Just to update you. I received the replacement extension yesterday (they had arrived here on Wed at 17:33 to deliver but the school was closed) and DPD took the damaged extension to return to yourselves.
    I opened the package and although I wasn't able to erect the extension (the weather here is terrible) I did have a look at it particularily the area that was damaged on the previous one. Everything looks good although we probably won't be erecting it properly until we go on holidays in July.
    I want to thank you for the courteous and efficient way in which you dealt with the problem. I will leave very positive feedback and will have no hesitation dealing with you again.

    Thanks again

    Ian Hynds


    Hi my name is Paul, the lost biker haha. I would just like to say thank you for your help today. Not only did you allow me to purchase direct from the warehouse as the main shop was out of stock, but you also came to meet me when I was lost and trying to find you. I drove from Barnsley at 10am and got back home at 4pm, that’s a long ride. I wouldn’t have made it if it wasn’t for you.

    Cheers guys, much love.


    Hi Amjid,
    Parcel just arrived, result!!
    Thank you so much for your kind help.
    A pleasure doing business
    Joy x


    Hi Amjid,

    I just want to thank you for solving my query with my Vango windbreak in minutes. I was very impressed with your prompt reply to my original email and the way in which you went out of your way to help me with my query in a polite and professional manner and explaining exactly what I needed to do to solve the problem.

    I am now a happy camper!

    Many thanks
    Michelle Watkin


    Hi Amjid

    The chairs arrived yesterday – thanks for a good speedy service!




    Hello Amjid,


    This is Abby Sarkar- I ordered the Outwell Country Road awning over the phone on tuesday. I just thought I'd drop you a line to say thank you! It arrived today at 11am.


    It really makes a refreshing change to deal with someone who is so focused on great customer service. Now we have the easy job of trying to assemble the bloomin' thing! :-)

    Thanks again and enjoy the long weekend.
    Abby in Sheffield



    A big big thank you for sorting out my issue with my broken event shelter!

    I really appreciate all the help and calls that you made on my behalf. It was great to deal with a company that was sympathetic to my problem and worked to get it resolved as quickly as possible.  Even just calling me back to update me went a long way.

    I’m a very happy customer and will not only shop with Outdoor World again but will recommend you to my friends.

    Many thanks.



     I purchased a product from Outdoor World Direct….it was faulty when I opened it some weeks after to use it for the first time. I called them up and was answered by Amjid. The service he provided was fantastic. Sorted it out, told me exactly what I needed to do and genuinely could not of been more helpful. The whole experience to me summed up exactly what not good, but GREAT customer service is all about. I would recommend them and buy from them again without hesitation. It makes a change to be dealt with in such a fantastic way in the world of today.

    Thank you Amjid and Outdoor World Direct!



    Thank you very much a such a fast and efficient service





    Delivery was perfect. & the mat's great, too!

    Can be a real problem getting parcels if you have to be at home to sign.




    Hi Amjid,
    Just a quick note to let you know that the replacement footprint groundsheet has arrived.
    Thanks for sorting that out for me....great customer service, we'll definitely shop with outdoor world direct again.
    Thanks again for all your help
    Susan Wall


    Hi David / Amjid,

    The tent arrived this morning, everything ok.
    As soon as I test it I will let you know.
    I would like to congratulate you for the professionalism with which you handled my problem, you're nice, fast and accurate.
    Besides, you have shown great confidence in the client and makes you honor.
    I also thank you for the patience with which you have translated my mail :-)
    I hope, and certainly will happen, that they still need to buy from your online site to recommend it to anyone who asks me where to buy camping equipment.


    Marco Borsa


    Hi Amjid
    Thanks for all your help. We really appreciate all the effort you went to to find our order.
    Look forward to purchasing from your site again (this time I will keep my invoice in a safe place) and I will recommend you to friends.
    Great service. Thanks again.
    Thanks & Regards



    I am extremely sorry i havent emailed you before now, i have been meaning too for a few days.

    I just wanted to say how chuffed i am from placing an order with your company.

    From the moment i placed the order, i was notified several times of when the order would be with me etc getting a more accurate time each time i received an update. And also the fact that up untill a few hours before delivery , i could click a link and re-arrange for a more suitable time if wanted.

    That is something not many companys do as it takes alot of time and all sorts of other reasons. It really made me feel like i  was being well looked after, and even after i had spent my money with you it still felt as though you were doing everything you possibly could to help and/ or satisfy me. Which was really lovely ( you normally only get that service up untill you have spent the money).

    The delivery arrived 2 minutes into the specified hour which was absolutely amazing. I have been so used to having to wait in all day to receive parcels that dont fit through letter box. Which is quite an inconvenience.

    So to cut a long story short, i just wanted to say thankyou soo very much for such superb service and i cant wait to get my next purchase from you! Time and time again.

    Stephanie Dunn


    Dear David,
    Sorry I was unable to take your call - I was in a meeting which ended up running on for 2 hours.  I must say I really appreciate all the chasing you've done on my behalf.  My opinion of your company is growing by the hour (I don't actually blame your company for the problem by the way).
    Arranging the AM delivery is much appreciated also as it means my parents have a much better defined window to wait in.
    You've really gone the extra mile for us and I'll certainly mention this aspect to anyone I know who's looking for camping supplies or equipment.
    Kind regards,


    Thank you very much. Order arrived perfectly on time and as expected. Excellent!
    Best regards,
    Nigel Watson


    Thanks! My tent arrived today, I was very impressed with the delivery service and how it arrived in the one hour slot they had told me! Thanks :)

    I'd also like to add that the man I spoke to on the phone, when I was concerned I'd accidentally ordered the same tent twice, was very helpful and friendly and sorted it all out straight away for me :)


    I ordered the above on Monday and it arrived today, I thought I would contact you as I am very impressed with the speed of delivery and the excellent price.
    I will definatly recommend you and use you again.
    Regards Chris Dunton.


    Dear Amjid,

    It’s no problem at all, problems occur and the way you have sorted it was excellent with no real inconvenience caused so I won’t hesitate to buy again from your company and won’t hesitate in recommending it in the future.

    Thanks again for sorting this.



    Hi Amjid,

    Thank you for your voicemail.

    I was going to email you later this afternoon to say that the sleeping mats have arrived this morning.  Luckily my partner had not set off to work at the time and took receipt of the delivery from DPD.

    I am impressed with how quickly they have arrived and would like to thank you for your assistance.

    Kind Regards

    Debbie Commander



    I do not usually do this, but I am writing to say how impressed I am with your service. I only placed my order yesterday and it arrived just when you said it would. There was a mix up placing the order yesterday and I was contacted immediately and it was sorted straight away.

    I would have no hesitation in recommending Outdoor World UK and thank you once again for such good service.


    Barbara Majumdar



    Thanks for the info. I must say your customer service is excellent and once again, sorry for an inconvenience I may have caused.


    Hello David,

    Just to let you know that I have already received my order. In fact, I've had it for a few days. Have already tested the mats and they are perfect for us.

    Thanks again for such great service.

    Hope to buy from you in the near future.




    Just a quick note to thank you for the excellent service provided.

    My order was smooth, your confirmation clear and my order was received within 3 days.....Many thanks

    Graham Ash


    Good morning David
    Just wanted to say a big thank you. Our tent has arrived as predicted and I'm just waiting for a dry day to put it up.
    Your customer care is fantastic and would most definitely recommend you to our friends.
    Thanks again.


    Dear David,

    It is our half term but I went into school yesterday and found the tents there waiting for me. I unpacked them and look forward to using them at the end of this month.
    Thank you again for the excellent service you provided me and our school and I hope we can do business again in the future.
    All the very best regards,


    Hi David
    Thank you very much. I'm so excited about our new tent and so looking forward to having some lovely holidays away with family and friends.
    You have been most helpful and i do appreciate your prompt reply.
    Thanks again
    Cindy Reynolds


    Hello David

    I’m the wife with ‘ocd’ & only agree to things that co-ordinate!

    Thank you for getting back to us so promptly

    Chrissie Toye


    Hi David,

    That's brilliant, I'll let you know when they arrive and thank you so much for all your help and hard work regarding this order.
    All the best and have a great weekend,


    I've just found a spare moment to say thank you for the great service I had from you recently.
    The sleeping bag I ordered was needed to put up guests at Christmas and you didn't fail me.
    I thought I might be too late with the order but your dispatch and free delivery was so efficient it arrived with a week to spare!

    Thanks are also due for the good quality Vango bag at the best price I could find anywhere!.

     Happy new year to you and the team.



    Many thanks for such a swift reply, David. Thanks for emailing last week too. I have an inherent mistrust of technology, so I am not surprised your email went astray, as millions do so every day.

    Well, I'm going to have to get shopping so I'll be in touch as soon as I have a had time to browse your web site.

    A special thanks to yourself and Charlie for great customer service, you have been very helpful and I have appreciated your assistance regarding the faulty airbeds. You have both ensured that I would happily make further purchases from

    Thanks again


    I just wanted to say that this has arrived safely, and thank you so much for shipping it so promptly. 
    Zoe White


    Hi David, 
    That's gerat thank you for your help. Super service!! One Christmas present down many more to go...

    I have received poles today, thank you for excellent service. I will recommend you to everyone.

    Thanks again
    Steve Tucker 


    Hi Charlie

    Many thanks for your help this morning, it's a pleasure to receive such prompt and efficient customer service.

    Best regards


    Hi Thank you very much for such excellent service. The sleeping bag arrived safely on Wednesday - I really should have replied earlier but work has been so manic I have been home really late in the evenings.
    Best wishes and many thanks
    Helen Vaughan




    Hi Charlie
    Thank you for all your help, there is no need to apologise as I believe it is nobodies fault and just "one of those things".
    I would like to say that the customer service has been exemplary and as a result I would not hesitate to recommend you as a compny to purchase from. I should also like to thank Outwell for their part if that can be passed on.
    James Alder
    FAO David
    Just to let you know that the faulty tent was collected today and a new one received. Many thanks for sorting the problem out so quickly.
    Kind regards
    Ian Keary


    Hi Amjid,

    Just a note to say thanks for the excellent service and response when dealing with my return just now – I will certainly be using breakoutdoors again and wouldn’t hesitate to recommend to others.

    For your reference I have completed the returns form, cut out the logos etc and will post by first class today.

    Kind Regards,



    For the attention of Rachel

    Just to say thank you very much for sorting and organising our replacement tent.  it was very much appreciated.

    Many Thanks 

    Lorraine Littler and Ami Wright




    Dear Amjid:
    I had to send you an email to tell you they arrived, as you promised, today.
    You have really been a STAR and we are so grateful to you for all your help!!!
    Thanks again and again.
    Cheers... Janet



    Just to say many thanks for your fast and efficient service. Tent arrived yesterday very impressive. Many thanks.
    Elaine Haigh



    Dear Amjid
    You are an angel!  How kind of you to help us out this way!  We certainly appreciate it very much indeed!
    Fingers crossed the Danes will come good on this.
    Once again... bless!




    Name: Pat Whelan
    E-mail: Removed
    Telephone: Removed

    Comment: This is such a pleasure to write but I wish to thank you so much for your fantastic service. Door to door in less than 24 hrs!!!! Now that is express delivery!

    I rang your dept ob Friday around 9am to order an Outwell hartford Front tent extension. The family ( 3 adults and 4 children under 9) are due to travel on Monday so I was pushing my luck I felt to get this before Monday and fully expected to have to leave a little later on Monday. I also expected to have to wait in all day for a possible delivery today ..... BUT NO ! The order was delivered at 8.45 thismorning!!! 
    This excellent service is on top of having my ordered handled by a very competent, businesslike and operator called Daniel. He knew what was in stock and when it could possibly be delivered ...... but we both understood the normal delays etc .... I appreciate these diffs in business. I am thrilled with my purchasing experience with you and will tell everyone who will listen how fab you are! I will use you again !!! But of course you are in Yorkshire .... I have moved to Brum but only the best is in Yorkshire . Long may your company prosper .... You deserve to. My love and sincere thanks 


    Subject: Thank you

    Testimonial for your website

    Its easy for a company to impress if they deliver stuff on time. I feel a
    better testament to how good a company is how well they deal with problems.
    I ordered 2 Fans on Sunday evening, both of which turned up promptly on
    Tuesday morning having been dispatched Monday. One had a bent pin on the
    plug. A quick call to the lovely Rachel at Outdoor World and she told me no
    problem she would arrange a collection and a replacement. When I told her we
    were leaving 7am on the Friday of that week she arranged for my replacement
    to be dispatched that day before they received the broken one back.

    I will always use Outdoor world in the future, their service is second to
    none and I feel confident that any problems will be rectified as soon as
    they happen. I is a pleasure to buy from them. The only trouble is I hope I
    get a problem with my next order so I can talk to Rachel again ;-)

    Damon Birch




    I just wanted to say a great big thank you to your company and to Rachel for such wonderful assistance and helpfullness.  We unfortunately, reserved the same tent we purchased from you at one of your competitors, when we went to collect they had sold it to someone else, we then ordered it through their website team who said they had it in stock but after a week still nothing and they are still not sure if they have it in stock.  Finding you on a internet search engine, and calling Rachel this morning, she went to the warehouse to check if you had the tent in stock and called back, you did have the tent and I happily placed the order along with some other items because yoiu were so helpful and accomodating.
    I thank you once again, no longer are we going else where but shall use you in future for all our camping needs and will definately be recommending you to our friends.
    Thank you all once again, have a good week.




    Thank you so much for the message, and thank you very much for your excellent service in general.

    Yours - truly



    Hello, I received my tent today & want to thank you for such a quick delivery. I'll pitch it for the first time this weekend.
    With regards 
    Paul Joy



    Thank you for your quick response.  Just received my delivery so thank you for excellent customer service!
    Kind Regards
    Helen Hay


    15/07/2011 - removed reference to other retailer.

    Dear Outdoorworlddirect,

    I am writing to express my graditude at your excellent customer service, especially from Amjid whom dealt with me on the phone.

    I placed an order for a tent with ** ******** only to have the order cancelled on me a week before my holiday and received no notification from them.  Only when I phoned them did they say my order had been cancelled.

    I called you and spoke with Amjid, who went out of his way to physically check the stock to endure he could guarantee delivery.  He called me back when he said he would and I placed the order.  It has arrived 24 hours after the order was placed which is fantastic and means I have the tent I want in time to go on holiday next week.


    Aaron Surman
    07739 226 329




     Just wanted to say thanks. The tent arrived today. It is a lovely product and we are looking forward to using it. We nearly bought the Outwell Reef at nearly 2.5 x the price but saw this tent and are really pleased we did!

     Thanks for a speedy delivery and good communication.



    Hi Amjid,

    we received the poles on Friday. So, as I said in a previous email, we consider this problem as solved. Thank you for the time you have dedicated to helping us.

    Ruth Oliver



    Morning Amjid,
    Our third Carolina M arrived safely this morning as predicted, and faulty one dispatched at the same time.
    I can't thank you enough for your speedy and no quibble attitude. Despite the obvious hick-ups I have been BLOWN AWAY (perhaps not the best term to use under the circumstances, quick peg them guy ropes down) by your after sales service, which has been second to none.
    Once again Thank You and fingers crossed you don't hear from us again in the near future, except maybe to make further purchases from your website, you will defo be going in our favourites and will be checking you out when we need more equipment!
    Cheers David (Happy CAMPer) 



    Good Morning,
    Thanks for this, what a wonderful aftersales service!
    What do we need to do with the damaged sleeping bag, does it need to be sent back to you?
    Thanks again.
    Graham Parsons



    hi Rachel just to let you know our replacement bed came on friday once more excellent service from your company bed is great has been erected three times with no problems we will recommend you to friends many thanks  janice 




    It's arrived and thanks for your constant communication/updates much appreciated



    Thanks David,

    I've had the shipping notice and I look forward to receiving the porch.  Thank you ever so much for your help and regular updates on the status, its been much appreciated.




    Thank u for your support with this.  You have gone above where I expected u to go and definitely succeeded where the other firm gave up.  It really is much appreciated and there will be co order for a 6 pole wind break coming your way when I next get paid :))



    Hi David, Ruth & Amjid,
    Just to let you know I received the order this morning and to say a very big thank you for sorting it all out so promptly.
    Kind Regards



    I just wanted to say a very big Thank you to Daniel Earl, from Outdoor World Direct. 

    The service I received from Dan was outstanding he went out of his way to keep me informed on the progress of my order to ensure I received my new tent in time for a pre-booked camping trip. The manufacturer delivered the tents a couple of days late to OWD arriving on the Thursday, Dan personally went down to the warehouse and off loaded my tent and arranged overnight pre-10am delivery my tent arrived 9.55am on the Friday and off we went on our camping trip with friends!!

    He, or a member of his team has responded promptly, efficiently, patiently and clearly to my various questions about the tent/order. An excellent and friendly service. I felt like I was talking to a friend not just some unknown salesperson he really went out of his way to help. His customer service skills are exceptional and I will certainly use OWD for any future camping requirements. I have recommended them to all my camping friends.

    Thanks once again Dan J 


    hi david
    many thanks for the new vango camp kitchen. delivered yesterday as promised and seems to be in perfect condition.thank you to you and your team for such a good service. will definately use your company again in the future.
    Dear Amjid
    I wrote to you a little while ago regarding tents and you suggested the Tigris 400 which I have now bought, last years model, and you were right, I can erect it on my own and am very pleased with it.  Thanks you so much for your help, I am really pleased with all your advice.
    Can you now tell me if you have the porch canopy for this 2010 model in Laurel Meadow in stock, or where I can get it?  Or, does the Tigris 400 2011 fit the Tigris 400 2010.
    Hi David, payment sent via paypal. Thanks for the excellent service I will recommend your business to friends.

    Andrew Grey

    Dear Outdoor World Direct,

    I am sending this email to offer my thanks to you for the excellent service
    from start to finish I received from you when I placed my order for the
    scout troop.

    I ordered 4 Vango tents at 13.30 on Tuesday and they arrived at 09.30 on

    I will recommend your store to anyone that asks me about camping equipment.

    I have also put a link to your website on our scout group web page:

    Thank you for your excellent professionalism, I will defiantly use your shop



    Tom Hyde

    1st Hugglescote Scout Troop
    Hi Daniel,
    Just wanted to say thanks because all the camping gear arrived in time, we went camping and the kids loved it.
    Thanks for making sure it got sent out promptly.
    Best wishes,
    Just letting you know how pleased we are with our Vango Juno 800 tepee.
    Daniel Earl was really helpful with the order - he even went down to the warehouse to despatch it for me.
    It arrived the following day and we tried it out in the garden. We're just hoping for a decent summer now!
    I'll certainly be recommending you to our friends.
    Thanks again

    Lucie Manning

    Received. Fabulous customer services. Thankyou for keeping me informed
    Dear Amjid
    Many thanks for your recommendation of the Tigris.  I will certainly look into it.  You have been very helpful in taking the time in  answering my questions.
    Angela James
    Hi Amjid
    Thats great thanks.

    Thank you very much for your help, can I just say that this is excellent customer service from you and Outdoorworld.

    Im also after a Coleman classic windshield (same colour as the coastline deluxe) and a Coleman cool zephyr window fan do you do these in stock and at what price. Im thinking you could sent them all at once when the legs arrive?

    Kind regards


    Hi guys, 

    A quick note to thank you for your super speedy delivery; both mat and pillow arrived mega quick. 
    Very happy with both, just what I was looking for!
    Warmest regards. 
    Great, thanks for your prompt response.  Nice to get good customer service these days! :-)
    Hi David,

    Thank you for the alternative code - and for replying so quickly on a Friday night! Have just placed my order and am very impressed with your site so far.
    Tent received, thanks once again for the great customer service, will recommend you to friends for sure!



    Good Morning Daniel,
    My order arrived today,everything is OK !
    I will recommend your store to all my friends !
    I believe that soon we will make new orders .
    Welcome to Bulgaria - beautiful country !
     Best regards !
     Iliyan Iliev


    Hi David

    Thanks for your help with the order which I received today.  I would like to take this opportunity to say how impressed I am with both the products and the high level of customer service with regards to answering questions on products and also dealing with payments.  I will certainly use your company in the future for our camping needs.

    Best Regards




    Hi Amjid
    Just to say my replacement roof pole was delivered today.  I just want to thank you and your colleagues for your excellent customer care, I do appreciate the efficient way you dealt with this little problem with the tent pole and want to thank you very much for your help.
    I will certainly be using your services again when I need further outdoor equipment.
    Thank you again for your help.
    Tony Thurlow




    Hi Daniel thanks so much for your prompt reply. I will do as requested today. The girls love their sleeping bags and talia will be delighted that we can replace hers. Kind regards Deborah


    Hi David,

    Great, appreciate the excellent service.

    Mark Twine



    Hello Amjid!
    Many thanks for the polite and efficient service. It's been a pleasure doing business with your company, and if they ever need good customer feedback they'll always be able to get it off me!!
    By the way, my missus said she's only at work tomorrow between 0800 and 12.30.
    Many thanks again,
    Cheers, Bruce



    thank you for you prompt attention to my previous e-mail regarding my order on amazon.
    my order arrived today as promised
       steve boldison


    Thank you for the very quick delivery of our item, which we received today.
    Best Regards,
    Ian & Jane Steel




    Just to let you know my order has arrived. Thank you for your customer service and for re-sending it.
    Kind Regards
    K Henderson


    Thank you very much.
    The service has been superb throughout.

    Kind regards,
    Mrs A Musker


    what can I say?? First class customer service, thank you.
    I hope you get Colemans sorted out and if they want to uplift these airbeds
    to have a look at they are more than welcome.
    I will bin them though if I don't hear anything after a while.
    Cornwall here we come, and hopefully a few more comfortable nights this
    thank you again
    Sara Parker



    Icarus 500 letter.

    Would it be possible for me to collect it today? I just think that may be
    easier as I will be out all day tomorrow and need to go out a few times
    Thursday then we go away Friday. Let me know and I can set off straight away
    if that's ok?

    Thanks so much for all your help on this one, it's much appreciated.




    Hi David,

    That will be great, if they required the outer tent we could have sent
    that back also any way happy with the service provided.

    Many thanks,



    Thank you for your excellent customer service.

    Nina Randall



    Hi David,

    Yes please, Monday is great!  Absolutely outstanding customer service, we will definitely be ordering from you again in the future, you have restored our faith in Internet shopping - thank you :-)

    With Kind Regards,
    Jen Dalton




    Have just made an order :-)

    Thank you for your help!

    Pål Magne




    Hi Daniel
    just to say the tent arrived today and I wanted to personally say
    thank your getting it to us so quickly, especially with the mistakes I
    made with the address so THANK YOU VERY MUCH

    your service was absolutely FIRST CLASS and I will be back in the
    future for other things and will have no problems recommending you to
    other people as well

    Thank you once again

    Mark Fletcher






    Mr Ryland 11/02/09

    Dear All,

    I would just like to say thank you very much for such a speedy service in delivering a Georgia L the day after I ordered. Indeed, the tent arrived several days before the money even came out of my bank!

    Thanks – Roll on Summer!!!

    Philip Ryland

    Mr Ingram – 26/01/09

    Good Morning,

    Just to say many thanks, goods arrived this morning, excellent service.


    Brian Ingram

    Mr Moisan

    Many thanks. Great service!

    Dave Ellard Returns

    Hi Lesley
    Apologies for delay i am not the best at checking y e-mails got your message ref the vermont xl to be replaced no problem with January if thats when youare getting the 2009 stock in thanks for keeping me informed i must say your after sales service is as ever excellent ‘makes a change these days’

    Kind Regards

    David Ellard

    Mr Martins

    ordered tent monday delivered by wednesday very good service very pleased with everthing we will be back for more camping equipement thnkyou

    Iain Wyke

    Thanks for the speedy delivery of the below items. I received these today. I am extremely impressed with the level of service you provide and have recommended you store to several friends.�
    Best wishes
    Iain Wyke.
    19th October 2008

    William Morrison


    David Beech

    Dear Sirs

    Just a quick note to say thank you for all the equipment sent, which I received yesterday.

    Your service has been fantastic, very quick and I look forward to using you again.


    David Beech

    Paul Cavill

    Just like to say many thanks for the help you have given me over the past few weeks. I’m new to camping and ordered a tent from you, when it arrived, probably due to my own stupidity, I couldn’t put it together. After a phone call to yourselves you, without any fuss, agreed to change it for a pop up tent, which even I can manage. The time scales are extremely quick and the items were delivered when you said they would be. Most people are quick to criticise but not praise so once again, thanks for all your help. I will be recommending you to my more experienced camping friends

    Iain Rannat

    Many thanks for the prompt service. I’ll recommend you to my friends – v.nice company to deal with.


    Dave Ellard


    Mr Suchuchi

    Dear Lesley, I recieved the replacement Royal Family Dinning Set on friday, the set is perfect. I would just like to say I am impressed with the efficiency, politeness and speed the matter was delt with. I would like to congratulate and thank you and the staff at Outdoor World Direct. I have added Outdoor World Direct to my favourites. I am sure I will be using OWD again, depending on how my 1st camping trip with the 2 kids and wife goes this week, the wife being the one thats not too keen. Fingers crossed. Thank you again. 

    Fiona Speakman

    Just wanted to say how pleased we were with speedy delivery of our first purchase from yourselves. So much so that I have just placed a 2nd order before our trip next week. Many Thanks. Fiona Speakman

    Dave Sangwine

    Just a quick note to say thanks for your efficient delivery service. I ordered a Vango tent on Tuesday afternoon and it was waiting for me at work on Thursday morning! Thanks again, please convey my appreciation to your team. Dave Sangwine, Loughborough

    Beth Woolacott

    Good afternoon,

    I purchased a family tent, and a camping toilet from you last week (16/07/08), and I am just writing to say how very pleased I am with what I received. I received it on friday the 18th, then on the saturday I managed to persuade my husband to help me put it up, which I must just say is one of the easiest tents I have ever had to erect, it’s great, and I would just like to say what a fantastic turn around I had, I didn’t expect to get it until sometime this week, so a very big thankyou to you all. I have already recommended your company to friends of mine, who are also keen campers. No doubt I will be buying some more camping stuff from you in the very near future. Thanks again. kind regards

    Beth Woolacott

    Sonia Stenning

    I would just like to say thankyou for a lightening fast delivery and excellent service.

    Claire Hayter

    I ordered a tent on the Tuesday and it was delivered on the Friday {however i wasn’t in a the time!- DHL were very helpful and delivered it on the Monday!} Thanks for a quick and efficient service!

    Mike, Isle of Harris

    Dear Outdoor World 

    Just to let you know how pleased I was with your service on placing the order below. Even though I’m in the Highlands and Islands area, the package was safely delivered today – barely 3 working days is exceptionally fast for delivery here. And no extra penalty charge for us being a bit out of the way. We just erected the tent (loosely) in the kitchen to check it and can see the pack was factory fresh, apparently unopened. Great value too! With the carriage cost included, you made the best price offer on the net and threw in two super pillows, as well – what more could we want? Many thanks indeed – I will use your services again when we need something you sell. Best wishes Mike

    Sue Tylcoat

    I feel compelled to write and say thank you – I ordered a new tent and table yesterday on your easy to use web site – it arrived today! Fabulous service. Thank you to all your team.�
    Sue Tylcoat

    Lee Overland

    I just wanted to say that I am very impressed with your service and will definitely be recommending that my friends use your site in future… wish we had come across you sooner!

    Lee Overland

    Craig Fishpoole

    hello again�
    just want to say thanks for the great service, tried folding the mats and then rolling them and they are perfect. apologies for being a nuisance, im sure ill be ordering from you again very soon
    many thanks

    Phillippa Clarke

    I ordered a tent on Tuesday 15th, with standard delivery …. and 24 hours later, here it is, on the South Coast! Excellent service, and looks like a brilliant product at a brilliant price, thank you.

    Marc Hulbert

    Just want to say how impressed I am with you after sales service. The pole arrived on Monday when you said it would.

    Thank you very much indeed. I shall definitely be shopping with you again!

    Marc Hulbert

    Mrs Musselwhite

    Dear s Sir/Madam
    I would just like to drop you a line to sat how pleased I was with a recent purchase from yourselves.I ordered some camping storage shelves on the 13th may,
    when I arrived home from work today 15th they had been delivered to a neighbour.Great delivery service.I would also like to say your web site is very good and easy to use. Tried a few on Tuesday with a struggle as I`m not to good on computer.
    Thank you for a fantastic service, I will be using you again and I will recommend you to friends and family.keep up the good work hope to do business again in the future
    yours gratefully
    Mrs C Musselwhite

    Alison Bond

    Thank you.
    All arrived today. I am most impressed with your efficiency!
    Kind regards,
    Alison Bond

    Dawn Pollock

    Hi ,
    thanks for your email, Julia phoned last night to say it had arrived. A great service thank you to you all.

    Regards Dawn

    Lianne Cutts

    Thank you so much for your quick response excellent customer services. I will have the branding in the post to you ASAP hopefully you will recieve it early next week.

    Thank you again

    Miss Cutts

    Justin & Lisa

    Fantastic, brilliant deal, brilliant news, great website & team,
    Many thanks again guys,
    Justin & Lisa
    P.S. you will be recommended

    Tracey Rosser

    Tents have arrived with invoice attached. 

    I’m totally amazed by the fantastic speed with which they got to me.

    We will definitely use your company again.

    Thanks for all your help.

    Tracey Rosser

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