Testimonials
Dear Shopper,
We have tried to make this page as impartial as possible by linking into other review websites which offer feedback from various different sources. Here at OutdoorWorldDirect, we are by no means perfect, and we do occasionally get things wrong, but 99.5% of the time we get things right. Our feedback scores and customer ratings mean a lot to us and prove our commitment to customer service. We like to think of ourselves as an approachable company that responds and adapts to customer feedback, positive or negative. If you have a message for us, please email us on [email protected].
Thank you
Testimonials from other websites!
Here is a list of links to pages on external websites that discuss the quality of service provided from OutdoorWorldDirect.
Amazon UK Feedback Score: We have been selling on Amazon for nearly two years creating a positive feedback score of 97%
TheCampingForum: An independent forum for campers and caravanners - read what they have to say about us in several forums.
TheCampingForum Example 2 - Another forum regarding customer service & delivery speeds.
UKCampsite - the largest independent forum for camping equipment, read what they have to say about us.
TheCampingForum Example 3 - Another example of service from a CampingForum member.
Email Testimonials - What our Customers have to say about us !
And NO we did not make them up!! All customer letters and emails are entered word for word as they were sent to us.
Tue, 21 May, 2019
Hi Amjid,
I just wanted to write and say what a fantastic customer experience we've had. No-one wants to receive a damaged item, but the reality of internet shopping and courier delivery is that now and again this is inevitable. What is important is how this is handled, and you made that whole process simple and transparent, and we're very happy both with the Vango Granite Storage unit and the service you've provided. I found you this time via a Google search, but next time we're shopping for camping equipment, you'll be top of my list!
Thanks,
Dave
29/03/2019
Dear Amjid,
Just a quick email to thank you for the super service in replacing this tent carpet so swiftly. The driver took the one I'd received in error so I hope you either received it today or will get it tomorrow.
Many thanks again for your help, I look forward to using the tent!
Kevin
05/10/2018
Thanks Amjid,
Much appreciated, can I say what great service your company has provided throughout, highly recommend you to any of our friends.
Do you have a rating system on your website that I could add 5 x nice shiny stars to ??
Regards
Alex Moorey
Mechanical Projects Manager
13/09/2018
Hi Amjid
13/09/2018
29/08/2018
Hi Amjid, again I can’t thank you or outdoor world direct enough.. I have praised your service so highly to all and sundry.
Damien
16/08/2018
Hi Amjid
Mattress arrived today and have tried it out and can’t believe the difference. Thank you so much for your fab service, will definitely be ordering from you again and recommending. Thanks again Liz Huntley x
24/07/2018
HIi Amjid/ David
Just a quick note to say that awning has now been returned by Scottish mountain gear and repair appears to be first class, thanks to you for excellent cover service and cant praise you enough for all your help,
Cheers
Jim McNeil
26/06/2018
Sam Craig
12/04/2018
Thank you Amjid
My order has arrived and everything seems to be there, (obviously we have to wait for our typically Beautiful English weather in r beautiful Country for me to see all works)
In the meantime thank you for your help over the last couple of weeks, Excellent customer service (this doesn’t happen first time much these days).Believe me I deal with very awkward people.
Thank you again, and hopefully goodbye
Regards
Anne-Marie
17/08/2017
Jason O'Callaghan
09/08/2017
Hi Amjid
Rob
02/08/2017
Dear Amjid,
Claire x
26/06/2017
We bought a Vango Rivendale Airbeam 800XL tent with a few accessories from this wonderful company and I must say I've never been treated so well on the phone. A special thank you to Amjid who bent over backwards to give us advice on this tent because I must admit we had a few reservations about purchasing before we spoke to him. We had viewed the tent in other company showrooms, but the assistants were very unhelpful and at such a high price we were reluctant to buy it until all our questions were answered.
The delivery turnaround and communication were fantastic.
We plan to buy more products from this wonderful company based on their excellent customer service. I wouldn't hesitate to recommend them.
Thanks
Angela
19/06/2017
Hi Amjid,
06/06/2017
Hi,
Thank you for your prompt refund.
Martyn
02/06/2017
Hello Amjid,
20/03/2017
Hi,Amjid
May I just take this opportunity to say thank you for all the help and support and great customer service you have provided 10/10.I will definitely be using you again and will recommend you to my friends and family For future purchases.
Best Regards Dean
08/02/2017
To whom it may concern,
Thu, 19 Jan, 2017
Dear David
My apologies for not replying sooner, but for some reason your emails went into the spam box.
Firstly, please thank your colleague Amjid. He was extremely helpful.
Well my order has just arrived, a lot earlier than anticipated. I haven't as yet checked the boxes as here it is extremely cold, albeit sunny; we had -10°C over night and it is still not above freezing. So I will let you know if there are any issues at a later date.
All I can say is "What a great service you give!" Quite unexpected these days, so a big Thank you!
Kind regards
Lindsay Beckman
12/12/16
Just saying a huge THANK YOU to Amjid for his excellent customer service.He went to considerable lengths to obtain the item I wanted,and as soon as it arrived at your location,he had it dispatched to me immediately,and I received it the next day.Marvelous! I has tried several other retailers,and none of them showed much interest in trying to locate the item-a Didriksons coat-but Amjid was immediately "on the hunt" for me,and succeeded where others hadn't even tried.I wish you all a great Xmas and a happy,succesful and prosperous New Year,particularly Amjid.I will,I'm sure,be calling you first in the future for outdoor wear.Best wishes to you all,thank you.Barry Pinnington.
20/09/2016
Fran
19/09/2016
Hi Amjid
Just a quick message to say thank you very much for your excellent customer service at outdoorworlddirect. You stepped up to the mark when others couldn't (including Amazon!) I have nothing but praise for your company and thanks to you and your next day delivery, the guests at my party were able to keep dry. Thank you all a million, trillion times, you are all fab!!! Janet
06/09/2016
Sorry for delay in replying!! Just wanted to say thanks for the excellent service received from yourselves in refunding the Skyliner and for arranging for the window to be replaced on our Edoras tent and all well before we were due to go away in it, to Snowdonia! Was very much appreciated!! The tent stood up very well to all sorts of wind and rain in Snowdonia and we couldn't be happier with it - I enclose a pic of the only sunny day we had so you can see the Edoras in all it's glory. Again, thanks for your help. Best wishes. Alex
26/05/2016
Hi,
Just wanted to say a massive thank you for outstanding service!
After being let down by GoOutdoors, I ordered my Outwell Ecocool cool box yesterday morning from you guys and it has arrived today! Absolutely thrilled with the service, will defo recommend to friends and family.
Thanks again
Julia Taylor.
Once again, many thanks
Kind regards,
Maria Emmins
19/06/2014
Many thanks for the friendly and helpful advice on the phone (Amjid) and for lightening quick delivery. Very pleased with the products and the customer service received.
05/06/2014
Hi Amjid,
Apologies I did not return your call. I have been tied up in meetings for 2 days. I just wanted to say thank you ever so much for your wonderful service and ensuring our order was despatched.
Your customer service was outstanding and greatly appreciated!
Thanks again,
Ciara
29/05/2014
Hi Amjid
22/11/2013
Hi Just wanted to say thanks so much. The coat arrived within 24 hours of
ordering it. It's great.
Fantastic service - really great price and super helpful staff. Will
definately order from you again.
Thanks so much
Kind Regards
Jenny Arran
22/11/2013
23/10/2013
23/10/2013
29/08/2013
Amjid hi, just a note to say the tent has arrived, I've checked it and it seems fine. It arrived before 11am. Thanks once again for your excellent support. We are now off to the Lakes thanks to you. Very best wishes
Andy
28/08/2013
07/08/2013
The best customer service bar none!
Following a materials failure on a tent purchased from OutdoorworldDirect the staff at outdoorworlddirect has demonstrated the most exceptional customer service by working hard to resolve the issue at hand and provide me with a replacement for my original product. In addition, the product was to be sent internationally, the local postal service somehow lost the consignment and again outdoorworlddirect showed unparalleled patience and helpfulness until the issue was ultimately solved. Would strongly recommend this company to anyone purchasing on-line.
Cheers
Alex
30/07/2013
Hi Amjid,
10/06/2013
Many thanks Amjid. The replacements are exactly right on the colour. I would also like to complement you on the excellent service and will not hesitate to recommend your company to others.
Regards
Ian Burrows
06/06/2013
06/06/2013
04/06/2013
Good morning Amjid
The new inner tent arrived yesterday and everything appears to be perfect.
Thank you so much for the truly outstanding service.
It sets an example that many others would do well to follow.
I wouldn't hesitate for one second to recommend you to others and will certainly buy from you again.
Best regards
Steve Millard
04/06/2013
Amjid,
I have now ordered this tent (with free windbreak).
I would like to take this opportunity to thank you for your help with my purchase, you are a credit to your company.
Thanks again
Niall
24/05/2013
13/05/2013
what can i say about this company..Happy to help is not the words.....I was looking to purchase a carpet for my tent via ebay... and made a request of sizes for their listed items...
informed them of what tent i had..... Daniel from OWD stated they had nothing of that size.... I was gutted ... Then outta the blue the next day i got a message they had looked on line for me and found stock at go outdoors for my carpet..... i have wrote on this forum as i wanted to show my appreciation for this sites help even though because of their help i ended up purchasing elsewhere ....Many other companys would have palmed you off with a near fit just to get your order ....i recomend this site for their help but most of all they are a honest company who are there to help and not profit ...thanks again xxx
yours very much grateful tasha
15/04/2013
I Have just received your email with your instructions.
Respectfully,
Costas Chronopoulos
Regards Alan.
Hi Amjid,
Great news and thank you so much for resolving this for me. I must say you have provided excellent after sales customer service and I’ll be sure to tell everyone that I’m extremely happy with how this was dealt with.
Best regards,
Steve
I am really sorry to have taken this length of time to do this. Found it very difficult to get this attachment on the computer, have been trying since yesterday.
PS. Please let me know if you can open the attachment, I can fax it to you if you can't open it. Sorry I am not computer literate.
Pauline
Amjid has been really helpful in assisting to get my order, but on Friday after rearranging my delivery to a new address ( my mums ) as we were away for a few days DPD claimed they attempted to delivery at her address and left a calling card no: 05446940 at a house with a white door. My mum stayed in all day to receive my order and never got the calling card ( Mrs J Brockman) and she doesn't have any white doors! She also never got the 1 hour text for delivery time.
I requested on Friday to now have my delivery sent to my home for Tuesday as I will stay home all day myself and await my order.
Please can you confirm this has been arranged for me.
Please can you thank Amjid for all his assistance with my order.
Many Thanks
Bridget Read
Sent via my iPad
Hi David
Thank you for you absolutely amazing service. We will be delighted to shop with you again.
best regards
Aileen
Thank you ever so much.
Items arrived earlier today.
I wish all stores had customer services like yours!
All the best,
Alvaro
Hi Amjid
Just to let you know that the item was delivered yesterday and I was delighted - brilliant service, thank you very much indeed.
Best wishes,
Chista
I understand the matter is soon to be resolved, as you have already sent a replacement. I would like to take this opportunity to thank you for your excellent level of service throughout this purchase.
Regards,
Steve Sadler
Best Regards
Simon Hopkins
Thanks for sending my order so quickly - excellent service as always!!
Thanks
Nick Baddeley
I just wanted to say thank you for the excellent service that I
experienced from your company, particularly from Philip on my first
call. The whole team was excellent throughout and I feel that I have
received a great service from you at every level from enquiry to delivery.
Thank you so much
Best wishes,
Juliet
We ordered via amazon and had 1st class communication, thank you. We will certainly be using you again.
Dear Amjid
Just to let you know that my Airbed arrived safely
I was really impressed with your service and will recommend you to my friends
Many thanks
Charlie
Hi
I felt i needed to contact your company to say just how helpful Amjid was when I contacted him with a problem. It has been a long time since i have found anyone so helpful and willing to go that extra mile. I am Bi-Polor and as such have problems relating to people on the telephone - In this instance it was a pleasure. The problem related to an object i purchased via Amizon but as I now have your web address i will be more than happy to deal direct. Thank you.
Terry youll
10/07/2012
Hi Amjid,
Just emailing you to thankyou for your outstanding customer service and resolving my promblem with damaged rcd. extremely fast delivery the following day. new one arrived in full working order with the damaged camping mains taken by the couirer to be returned to you with the relivant info inside regarding the problem.
thanks again A. Sparrow
09/07/2012:
Many thanks Amjid, you were a star sorting out our problems with our tent, you kept me updated at all stages and have an exceptional manner on the phone.( Not that you want any problems but if you have you can be assured the after sales service is great) I only wish more people were like you.
Thanks again for all your help..lets hope the rain stops before next weekend !!!
K.Duckworth
29/06/2012:
25/06/2012:
Hi Amjid
I just wanted to drop you a quick email to say thank you so much for all your help with sourcing a new Yosemite Falls for us.
We put the tent up today and all is well so I am a very happy bunny right now.
Once again the service you have offered us, together with David and Ruth over the past few months has been exceptional. I will have not hesitation in recommending your company to all my camping friends.
Would you mind pricing up a spare front pole for the Yosemite for us. We are tempted to carry a spare pole just in caseversions/webmail/20101006-1/images/blank.gif.
Thanks again.
Michelle
18/06/2012:
18/06/2012:
Hi Amjid
I would just like to say thank you for your excellent service, from my first contact to you regarding the above item to receiving a replacement delivered by DPD who arrived when they stated they would.
Once again thank you.
Regards
S Marston
15/06/2012:
Hi
Could you please pass my sincere thanks to Amjid and his manager for all the help he's given me regarding a card transaction which was probably fraudulent (with another company)
He gave me some great advice, and my card is now cancelled
It was good to talk to someone who is a genuinely nice person (few and far between in this world)
Thanks very much, Amjid
Take care
Wayne Bissmire
08/06/2012:
Hello Amjid
Just to update you. I received the replacement extension yesterday (they had arrived here on Wed at 17:33 to deliver but the school was closed) and DPD took the damaged extension to return to yourselves.
I opened the package and although I wasn't able to erect the extension (the weather here is terrible) I did have a look at it particularily the area that was damaged on the previous one. Everything looks good although we probably won't be erecting it properly until we go on holidays in July.
I want to thank you for the courteous and efficient way in which you dealt with the problem. I will leave very positive feedback and will have no hesitation dealing with you again.
Thanks again
Regards
Ian Hynds
06/06/2012:
Hi my name is Paul, the lost biker haha. I would just like to say thank you for your help today. Not only did you allow me to purchase direct from the warehouse as the main shop was out of stock, but you also came to meet me when I was lost and trying to find you. I drove from Barnsley at 10am and got back home at 4pm, that’s a long ride. I wouldn’t have made it if it wasn’t for you.
Cheers guys, much love.
01/06/2012:
Parcel just arrived, result!!
Thank you so much for your kind help.
A pleasure doing business
Joy x
01/06/2012:
Hi Amjid,
I just want to thank you for solving my query with my Vango windbreak in minutes. I was very impressed with your prompt reply to my original email and the way in which you went out of your way to help me with my query in a polite and professional manner and explaining exactly what I needed to do to solve the problem.
I am now a happy camper!
Many thanks
Michelle Watkin
31/05/2012:
Hi Amjid
The chairs arrived yesterday – thanks for a good speedy service!
Regards
Ruchi
31/05/2012:
Hello Amjid,
This is Abby Sarkar- I ordered the Outwell Country Road awning over the phone on tuesday. I just thought I'd drop you a line to say thank you! It arrived today at 11am.
31/05/2012:
Amjid
A big big thank you for sorting out my issue with my broken event shelter!
I really appreciate all the help and calls that you made on my behalf. It was great to deal with a company that was sympathetic to my problem and worked to get it resolved as quickly as possible. Even just calling me back to update me went a long way.
I’m a very happy customer and will not only shop with Outdoor World again but will recommend you to my friends.
Many thanks.
Carol
31/05/2012:
I purchased a product from Outdoor World Direct….it was faulty when I opened it some weeks after to use it for the first time. I called them up and was answered by Amjid. The service he provided was fantastic. Sorted it out, told me exactly what I needed to do and genuinely could not of been more helpful. The whole experience to me summed up exactly what not good, but GREAT customer service is all about. I would recommend them and buy from them again without hesitation. It makes a change to be dealt with in such a fantastic way in the world of today.
Thank you Amjid and Outdoor World Direct!
David
30/5/2012:
Thank you very much a such a fast and efficient service
Regards
Brian
28/05/2012:
Delivery was perfect. & the mat's great, too!
Regards,
Sandra
21/05/2012:
18/05/2012:
Hi David / Amjid,
The tent arrived this morning, everything ok.
As soon as I test it I will let you know.
I would like to congratulate you for the professionalism with which you handled my problem, you're nice, fast and accurate.
Besides, you have shown great confidence in the client and makes you honor.
I also thank you for the patience with which you have translated my mail :-)
I hope, and certainly will happen, that they still need to buy from your online site to recommend it to anyone who asks me where to buy camping equipment.
thanks
Marco Borsa
18/05/2012:
09/05/2012
Hiya,
I am extremely sorry i havent emailed you before now, i have been meaning too for a few days.
I just wanted to say how chuffed i am from placing an order with your company.
From the moment i placed the order, i was notified several times of when the order would be with me etc getting a more accurate time each time i received an update. And also the fact that up untill a few hours before delivery , i could click a link and re-arrange for a more suitable time if wanted.
That is something not many companys do as it takes alot of time and all sorts of other reasons. It really made me feel like i was being well looked after, and even after i had spent my money with you it still felt as though you were doing everything you possibly could to help and/ or satisfy me. Which was really lovely ( you normally only get that service up untill you have spent the money).
The delivery arrived 2 minutes into the specified hour which was absolutely amazing. I have been so used to having to wait in all day to receive parcels that dont fit through letter box. Which is quite an inconvenience.
So to cut a long story short, i just wanted to say thankyou soo very much for such superb service and i cant wait to get my next purchase from you! Time and time again.
Stephanie Dunn
04/05/2012
26/04/2012
Thank you very much. Order arrived perfectly on time and as expected. Excellent!
Best regards,
Nigel Watson
25/04/2012
Thanks! My tent arrived today, I was very impressed with the delivery service and how it arrived in the one hour slot they had told me! Thanks :)
I'd also like to add that the man I spoke to on the phone, when I was concerned I'd accidentally ordered the same tent twice, was very helpful and friendly and sorted it all out straight away for me :)
12/04/2012
11/04/2012
Dear Amjid,
It’s no problem at all, problems occur and the way you have sorted it was excellent with no real inconvenience caused so I won’t hesitate to buy again from your company and won’t hesitate in recommending it in the future.
Thanks again for sorting this.
Jay
04/04/2012
Hi Amjid,
Thank you for your voicemail.
I was going to email you later this afternoon to say that the sleeping mats have arrived this morning. Luckily my partner had not set off to work at the time and took receipt of the delivery from DPD.
I am impressed with how quickly they have arrived and would like to thank you for your assistance.
Kind Regards
Debbie Commander
27/03/2012
Hello
I do not usually do this, but I am writing to say how impressed I am with your service. I only placed my order yesterday and it arrived just when you said it would. There was a mix up placing the order yesterday and I was contacted immediately and it was sorted straight away.
I would have no hesitation in recommending Outdoor World UK and thank you once again for such good service.
Regards
Barbara Majumdar
26/03/2012
Hi
Thanks for the info. I must say your customer service is excellent and once again, sorry for an inconvenience I may have caused.
23/03/2012
Hello David,
Just to let you know that I have already received my order. In fact, I've had it for a few days. Have already tested the mats and they are perfect for us.
Thanks again for such great service.
Hope to buy from you in the near future.
Regards,
Miguel
22/03/2012
Just a quick note to thank you for the excellent service provided.
My order was smooth, your confirmation clear and my order was received within 3 days.....Many thanks
Graham Ash
16/03/2012
5/03/2012
Dear David,
5/03/2012
5/03/2012
Hello David
I’m the wife with ‘ocd’ & only agree to things that co-ordinate!
Thank you for getting back to us so promptly
Chrissie Toye
19/2/2012
Hi David,
27/11/2011
I've just found a spare moment to say thank you for the great service I had from you recently.
The sleeping bag I ordered was needed to put up guests at Christmas and you didn't fail me.
I thought I might be too late with the order but your dispatch and free delivery was so efficient it arrived with a week to spare!
Thanks are also due for the good quality Vango bag at the best price I could find anywhere!.
Happy new year to you and the team.
Al
11/11/2011
Many thanks for such a swift reply, David. Thanks for emailing last week too. I have an inherent mistrust of technology, so I am not surprised your email went astray, as millions do so every day.
Well, I'm going to have to get shopping so I'll be in touch as soon as I have a had time to browse your web site.
A special thanks to yourself and Charlie for great customer service, you have been very helpful and I have appreciated your assistance regarding the faulty airbeds. You have both ensured that I would happily make further purchases from breakoutdoors.co.uk.
Thanks again
Chris
18/11/2011
Hello
I just wanted to say that this has arrived safely, and thank you so much for shipping it so promptly.
Zoe White
19/11/2011
Hi David,
That's gerat thank you for your help. Super service!! One Christmas present down many more to go...
Amanda
13/11/2011
I have received poles today, thank you for excellent service. I will recommend you to everyone.
12/11/2011
Hi Charlie
Many thanks for your help this morning, it's a pleasure to receive such prompt and efficient customer service.
Best regards
Chris
2/09/2011
Hi Thank you very much for such excellent service. The sleeping bag arrived safely on Wednesday - I really should have replied earlier but work has been so manic I have been home really late in the evenings.
Best wishes and many thanks
Helen Vaughan
|
30/08/2011
Hi Amjid,
Just a note to say thanks for the excellent service and response when dealing with my return just now – I will certainly be using breakoutdoors again and wouldn’t hesitate to recommend to others.
For your reference I have completed the returns form, cut out the logos etc and will post by first class today.
Kind Regards,
Dave
Just to say thank you very much for sorting and organising our replacement tent. it was very much appreciated.
Many Thanks
Lorraine Littler and Ami Wright
11/08/2011
Hi
Just to say many thanks for your fast and efficient service. Tent arrived yesterday very impressive. Many thanks.
Elaine Haigh
11/08/2011
Janet
8/08/2011
Name: Pat Whelan
E-mail: Removed
Telephone: Removed
Comment: This is such a pleasure to write but I wish to thank you so much for your fantastic service. Door to door in less than 24 hrs!!!! Now that is express delivery!
I rang your dept ob Friday around 9am to order an Outwell hartford Front tent extension. The family ( 3 adults and 4 children under 9) are due to travel on Monday so I was pushing my luck I felt to get this before Monday and fully expected to have to leave a little later on Monday. I also expected to have to wait in all day for a possible delivery today ..... BUT NO ! The order was delivered at 8.45 thismorning!!!
This excellent service is on top of having my ordered handled by a very competent, businesslike and operator called Daniel. He knew what was in stock and when it could possibly be delivered ...... but we both understood the normal delays etc .... I appreciate these diffs in business. I am thrilled with my purchasing experience with you and will tell everyone who will listen how fab you are! I will use you again !!! But of course you are in Yorkshire .... I have moved to Brum but only the best is in Yorkshire . Long may your company prosper .... You deserve to. My love and sincere thanks
Pat
26/07/2011
To: [email protected]
Subject: Thank you
Testimonial for your website
Its easy for a company to impress if they deliver stuff on time. I feel a
better testament to how good a company is how well they deal with problems.
I ordered 2 Fans on Sunday evening, both of which turned up promptly on
Tuesday morning having been dispatched Monday. One had a bent pin on the
plug. A quick call to the lovely Rachel at Outdoor World and she told me no
problem she would arrange a collection and a replacement. When I told her we
were leaving 7am on the Friday of that week she arranged for my replacement
to be dispatched that day before they received the broken one back.
I will always use Outdoor world in the future, their service is second to
none and I feel confident that any problems will be rectified as soon as
they happen. I is a pleasure to buy from them. The only trouble is I hope I
get a problem with my next order so I can talk to Rachel again ;-)
Damon Birch
26/07/2011
26/07/2011
Thank you so much for the message, and thank you very much for your excellent service in general.
20/07/2011
Hello, I received my tent today & want to thank you for such a quick delivery. I'll pitch it for the first time this weekend.
With regards
Paul Joy
19/07/2011
15/07/2011 - removed reference to other retailer.
Dear Outdoorworlddirect,
I am writing to express my graditude at your excellent customer service, especially from Amjid whom dealt with me on the phone.
I placed an order for a tent with ** ******** only to have the order cancelled on me a week before my holiday and received no notification from them. Only when I phoned them did they say my order had been cancelled.
I called you and spoke with Amjid, who went out of his way to physically check the stock to endure he could guarantee delivery. He called me back when he said he would and I placed the order. It has arrived 24 hours after the order was placed which is fantastic and means I have the tent I want in time to go on holiday next week.
Thankyou.
Aaron Surman
07739 226 329
12/07/2011
Hi
Just wanted to say thanks. The tent arrived today. It is a lovely product and we are looking forward to using it. We nearly bought the Outwell Reef at nearly 2.5 x the price but saw this tent and are really pleased we did!
Thanks for a speedy delivery and good communication.
Jess
11/07/2011
Hi Amjid,
we received the poles on Friday. So, as I said in a previous email, we consider this problem as solved. Thank you for the time you have dedicated to helping us.
Ruth Oliver
01/07/2011
28/06/2011
27/06/2011
hi Rachel just to let you know our replacement bed came on friday once more excellent service from your company bed is great has been erected three times with no problems we will recommend you to friends many thanks janice
23/06/2011
David,
21/06/2011
Thanks David,
I've had the shipping notice and I look forward to receiving the porch. Thank you ever so much for your help and regular updates on the status, its been much appreciated.
Regards
Sam
17/06/2011
Thank u for your support with this. You have gone above where I expected u to go and definitely succeeded where the other firm gave up. It really is much appreciated and there will be co order for a 6 pole wind break coming your way when I next get paid :))
07/06/2011
04/06/2011
Hi,
I just wanted to say a very big Thank you to Daniel Earl, from Outdoor World Direct.
The service I received from Dan was outstanding he went out of his way to keep me informed on the progress of my order to ensure I received my new tent in time for a pre-booked camping trip. The manufacturer delivered the tents a couple of days late to OWD arriving on the Thursday, Dan personally went down to the warehouse and off loaded my tent and arranged overnight pre-10am delivery my tent arrived 9.55am on the Friday and off we went on our camping trip with friends!!
He, or a member of his team has responded promptly, efficiently, patiently and clearly to my various questions about the tent/order. An excellent and friendly service. I felt like I was talking to a friend not just some unknown salesperson he really went out of his way to help. His customer service skills are exceptional and I will certainly use OWD for any future camping requirements. I have recommended them to all my camping friends.
Thanks once again Dan J
Sue
17/05/2011
Andrew Grey
I am sending this email to offer my thanks to you for the excellent service
from start to finish I received from you when I placed my order for the
scout troop.
I ordered 4 Vango tents at 13.30 on Tuesday and they arrived at 09.30 on
Wednesday.
I will recommend your store to anyone that asks me about camping equipment.
I have also put a link to your website on our scout group web page:
Thank you for your excellent professionalism, I will defiantly use your shop
again
Thanks
Tom
--
Tom Hyde
1st Hugglescote Scout Troop
www.1sthugglescotescouts.co.uk
Daniel Earl was really helpful with the order - he even went down to the warehouse to despatch it for me.
It arrived the following day and we tried it out in the garden. We're just hoping for a decent summer now!
I'll certainly be recommending you to our friends.
Thanks again
Lucie Manning
Received. Fabulous customer services. Thankyou for keeping me informed
Hi guys,
Thank you for the alternative code - and for replying so quickly on a Friday night! Have just placed my order and am very impressed with your site so far.
10/03/2011
Good Morning Daniel,
My order arrived today,everything is OK !
I will recommend your store to all my friends !
I believe that soon we will make new orders .
Welcome to Bulgaria - beautiful country !
Best regards !
Iliyan Iliev
09/03/2011
Hi David
Tom
08/03/2011
21/02/2011
Hi Daniel thanks so much for your prompt reply. I will do as requested today. The girls love their sleeping bags and talia will be delighted that we can replace hers. Kind regards Deborah
14/02/2011
Hi David,
Great, appreciate the excellent service.
Regards,
------------------------------------------------
Mark Twine
8/11/2010
my order arrived today as promised
steve boldison
17/01/2011
Hello,
18/01/2011
Thank you very much.
The service has been superb throughout.
Kind regards,
Mrs A Musker
30/06/2010
David,
what can I say?? First class customer service, thank you.
I hope you get Colemans sorted out and if they want to uplift these airbeds
to have a look at they are more than welcome.
I will bin them though if I don't hear anything after a while.
Cornwall here we come, and hopefully a few more comfortable nights this
time.
thank you again
Sara Parker
17/8/2010
Icarus 500 letter.
Would it be possible for me to collect it today? I just think that may be
easier as I will be out all day tomorrow and need to go out a few times
Thursday then we go away Friday. Let me know and I can set off straight away
if that's ok?
Thanks so much for all your help on this one, it's much appreciated.
Mandy
03/11/2010
Hi David,
That will be great, if they required the outer tent we could have sent
that back also any way happy with the service provided.
Many thanks,
Andy
06/10/2010
Thank you for your excellent customer service.
Nina Randall
05/02/2011
Hi David,
Yes please, Monday is great! Absolutely outstanding customer service, we will definitely be ordering from you again in the future, you have restored our faith in Internet shopping - thank you :-)
With Kind Regards,
Jen Dalton
03/02/2011
Hi
Have just made an order :-)
Thank you for your help!
Pål Magne
10/02/2011
DEAR SIR DANIEL EARL
THANK YOU FOR YOUR REPLAY. I WILL ORDER ONE TENT COPEKA 600 IN A WEEK, MORE LESS BECAUSE I WILL BE OUT OF GREECE ( I FLY THIS MORNING THATS WHY THE TIME I SENT THIS MAIL I AM OFF TO THE AIRPORT SORTLY), SO IF YOU CAN KEEP ONE TENT COPEKA 600 FOR ME, FOR A LITTLE TIME, AND WHEN I WILL COME BACK I WILL CONTACT WITH YOU TO ORDER AND PAY WITH PAYPAL. I HOPE THIS WILL BE OK WITH YOU
THANK YOU VERY MUCH
PINAKAS ANDONIS
10/02/2011
Hi Daniel
just to say the tent arrived today and I wanted to personally say
thank your getting it to us so quickly, especially with the mistakes I
made with the address so THANK YOU VERY MUCH
your service was absolutely FIRST CLASS and I will be back in the
future for other things and will have no problems recommending you to
other people as well
Thank you once again
Mark Fletcher
20/02/2009
HI DAVID/ ALL @ OUTDOORWORLD
RECIEVED MY REPLACEMENT OUTWELL VERMONT XL MANY THANKS FOR ALL YOUR HELP YOU ARE THE BEST COMPANY I HAVE DEALT WITH ‘EVER’ OVER THE INTERNET
YOU COME HIGHLY RECOMMENDED
KEEP UP THE GOOD WORK!!!
Mr Ryland 11/02/09
Dear All,
I would just like to say thank you very much for such a speedy service in delivering a Georgia L the day after I ordered. Indeed, the tent arrived several days before the money even came out of my bank!
Thanks – Roll on Summer!!!
Philip Ryland
Mr Ingram – 26/01/09
Good Morning,
Just to say many thanks, goods arrived this morning, excellent service.
Regards
Brian Ingram
Mr Moisan
Many thanks. Great service!
Dave Ellard Returns
Hi Lesley
Apologies for delay i am not the best at checking y e-mails got your message ref the vermont xl to be replaced no problem with January if thats when youare getting the 2009 stock in thanks for keeping me informed i must say your after sales service is as ever excellent ‘makes a change these days’
Kind Regards
David Ellard
Mr Martins
ordered tent monday delivered by wednesday very good service very pleased with everthing we will be back for more camping equipement thnkyou
Iain Wyke
Thanks for the speedy delivery of the below items. I received these today. I am extremely impressed with the level of service you provide and have recommended you store to several friends.�
Best wishes
Iain Wyke.
19th October 2008
William Morrison
RECEIVED MY ORDER TODAY THANKS VERY MUCH FOR THE EXCELLENT DELIVERY SERVICE.HOPE TO DEAL WITH YOU AGAIN
David Beech
Dear Sirs
Just a quick note to say thank you for all the equipment sent, which I received yesterday.
Your service has been fantastic, very quick and I look forward to using you again.
Cheers,
David Beech
Paul Cavill
Just like to say many thanks for the help you have given me over the past few weeks. I’m new to camping and ordered a tent from you, when it arrived, probably due to my own stupidity, I couldn’t put it together. After a phone call to yourselves you, without any fuss, agreed to change it for a pop up tent, which even I can manage. The time scales are extremely quick and the items were delivered when you said they would be. Most people are quick to criticise but not praise so once again, thanks for all your help. I will be recommending you to my more experienced camping friends
Iain Rannat
Many thanks for the prompt service. I’ll recommend you to my friends – v.nice company to deal with.
Iain
Dave Ellard
I FEEL I MUST SAY THANK YOU FOR A FIRST CLASS SERVICE I ORDERED A OUTWELL VERMONT XL AND ACCESSORIES FROM YOU ON THURSDAY 14TH AUG AT 09:00HRS IT ARRIVED BY 10:00AM ON THE FRIDAY!!,HAVING ONLY JUST HAD CHANCE TO UNPACK IT AFTER A FEW DAYS,DUE TO WORK ETC IT IS ALL CORRECT AS PROMISED,I SHALL DEFINATELY BE RECOMMENDING YOU TO FRIENDS ONCE AGAIN MANY THANKS FOR A SUPERB SERVICE WITH EXCELLENT PRICES TO!!”FEEL FREE TO POST THIS ON YOUR WEBSITE SO OTHER PEOPLE CAN BENEFIT FROM YOUR SECOND TO NONE SERVICE”.
Mr Suchuchi
Dear Lesley, I recieved the replacement Royal Family Dinning Set on friday, the set is perfect. I would just like to say I am impressed with the efficiency, politeness and speed the matter was delt with. I would like to congratulate and thank you and the staff at Outdoor World Direct. I have added Outdoor World Direct to my favourites. I am sure I will be using OWD again, depending on how my 1st camping trip with the 2 kids and wife goes this week, the wife being the one thats not too keen. Fingers crossed. Thank you again.
Fiona Speakman
Hi
Just wanted to say how pleased we were with speedy delivery of our first purchase from yourselves. So much so that I have just placed a 2nd order before our trip next week. Many Thanks. Fiona Speakman
Dave Sangwine
Just a quick note to say thanks for your efficient delivery service. I ordered a Vango tent on Tuesday afternoon and it was waiting for me at work on Thursday morning! Thanks again, please convey my appreciation to your team. Dave Sangwine, Loughborough
Beth Woolacott
Good afternoon,
I purchased a family tent, and a camping toilet from you last week (16/07/08), and I am just writing to say how very pleased I am with what I received. I received it on friday the 18th, then on the saturday I managed to persuade my husband to help me put it up, which I must just say is one of the easiest tents I have ever had to erect, it’s great, and I would just like to say what a fantastic turn around I had, I didn’t expect to get it until sometime this week, so a very big thankyou to you all. I have already recommended your company to friends of mine, who are also keen campers. No doubt I will be buying some more camping stuff from you in the very near future. Thanks again. kind regards
Beth Woolacott
Sonia Stenning
I would just like to say thankyou for a lightening fast delivery and excellent service.
Thanks
Claire Hayter
I ordered a tent on the Tuesday and it was delivered on the Friday {however i wasn’t in a the time!- DHL were very helpful and delivered it on the Monday!} Thanks for a quick and efficient service!
Mike, Isle of Harris
Dear Outdoor World
Just to let you know how pleased I was with your service on placing the order below. Even though I’m in the Highlands and Islands area, the package was safely delivered today – barely 3 working days is exceptionally fast for delivery here. And no extra penalty charge for us being a bit out of the way. We just erected the tent (loosely) in the kitchen to check it and can see the pack was factory fresh, apparently unopened. Great value too! With the carriage cost included, you made the best price offer on the net and threw in two super pillows, as well – what more could we want? Many thanks indeed – I will use your services again when we need something you sell. Best wishes Mike
Sue Tylcoat
Hello�
I feel compelled to write and say thank you – I ordered a new tent and table yesterday on your easy to use web site – it arrived today! Fabulous service. Thank you to all your team.�
Sue Tylcoat
Lee Overland
I just wanted to say that I am very impressed with your service and will definitely be recommending that my friends use your site in future… wish we had come across you sooner!
Lee Overland
Craig Fishpoole
hello again�
just want to say thanks for the great service, tried folding the mats and then rolling them and they are perfect. apologies for being a nuisance, im sure ill be ordering from you again very soon
many thanks
Phillippa Clarke
I ordered a tent on Tuesday 15th, with standard delivery …. and 24 hours later, here it is, on the South Coast! Excellent service, and looks like a brilliant product at a brilliant price, thank you.
Marc Hulbert
Just want to say how impressed I am with you after sales service. The pole arrived on Monday when you said it would.
Thank you very much indeed. I shall definitely be shopping with you again!
Marc Hulbert
Mrs Musselwhite
Dear s Sir/Madam
I would just like to drop you a line to sat how pleased I was with a recent purchase from yourselves.I ordered some camping storage shelves on the 13th may,
when I arrived home from work today 15th they had been delivered to a neighbour.Great delivery service.I would also like to say your web site is very good and easy to use. Tried a few on Tuesday with a struggle as I`m not to good on computer.
Thank you for a fantastic service, I will be using you again and I will recommend you to friends and family.keep up the good work hope to do business again in the future
yours gratefully
Mrs C Musselwhite
Alison Bond
Thank you.
All arrived today. I am most impressed with your efficiency!
Kind regards,
Alison Bond
Dawn Pollock
Hi ,
thanks for your email, Julia phoned last night to say it had arrived. A great service thank you to you all.
Regards Dawn
Lianne Cutts
Thank you so much for your quick response excellent customer services. I will have the branding in the post to you ASAP hopefully you will recieve it early next week.
Thank you again
Miss Cutts
Justin & Lisa
Fantastic, brilliant deal, brilliant news, great website & team,
Many thanks again guys,
Justin & Lisa
P.S. you will be recommended
Tracey Rosser
Tents have arrived with invoice attached.
I’m totally amazed by the fantastic speed with which they got to me.
We will definitely use your company again.
Thanks for all your help.
Tracey Rosser