Corona Virus Company Statement
Corona Virus Statement
Updated: 2nd June, 2020
During these extremely testing times, the safety of customers and our employees alike remains our first priority. The situation is Europe is very fluid right now, and changing daily, and we will adapt to any new measures our Government suggest, or we feel is the prudent choice.
However, please be aware our online business remains open, and functioning as usual. We have staff in each day, who will continue to pack your orders and send them out for next day delivery as usual. Some international orders may take a day or two longer than usual to reach their destinations due to Corona Virus controls across Europe. For more information on any delays, please refer to DPD's website. Also, DPD have high volumes in the network due to the Virus, therefore occassionally, there are small delays in their network. However, service is running at 99.9% at the moment from DPD.
Collections from Ossett Showroom
- We are now allowing for collections, you can order online and we will allow for collection - put the shipping method as collect from showroom.
- We will contact once your order is ready for collection.
- When you arrive - stay in the car park, we will bring the order to you and leave it by your car.
* Please also note our office and telephone lines are now open. You can also contact via email - email@example.com, and we will respond to you as soon as possible. Alternately, we also have live chat on the website, where you can ask a question or leave a message. All emails are responded to within 24 hours usually.
Yorkshire Tent Showroom - Reopen 15th June, 2020
On the 23rd March, we made a decision to close our showroom, due to the Corona Virus Pandemic. We felt that it was the safest, most prudent effort towards slowing the spread of the virus. Our store will re-open on the 15th June, as per government guidelines, we may go appointment based in the first couple of weeks to slow the amount of people inside the building.
Measures we are putting in place once we reopen:
- Hand sanitizer on the doors
- Staff will have masks or visors
- Limiting the amount of people in store at any time.
Please look after yourselves in these trying times, and keep family and friends close in contact via whatever medium you can! We will see you when the world is a safer, and happier place.