Online - Open 24/7

Corona Virus Company Statement

Corona Virus Statement

Updated: 5th January 2021

Dear all,

During these extremely testing times, the safety of customers and our employees alike remains our first priority.

  • Online: Open 24/7 - shop as normal
  • Phone Lines: Open Monday to Friday, we have currently implemented a new system, which is taking us some time to adapt too.
  • Emails - Open and we will respond within 24 hours during the week.
  • Showroom: Currently closed due to nationwide lockdown
  • Order Processing - we are up to date as of 2pm each day, but it is advisable to allow an additional 24 hours, as some parcel carriers are unable to guarantee the normal next day delivery service.

Please be aware our business remains open, and functioning as usual. We have staff in each day, who will continue to pack your orders and send them out for next day delivery as usual. However, please be aware all carriers have extremely high volumes in their networks so some shipments may incur a delay.

For further information please check Delivery Updates below. Some international orders may take a day or two longer than usual to reach their destinations due to Corona Virus controls across Europe. For more information on any delays, please refer to DPD's website. Also, DPD and TNT have high volumes in the network due to the Virus, therefore occassionally, there are small delays in their network. However, service is running at 99.9% at the moment from DPD.

https://www.dpd.co.uk/content/products_services/covid-19-updates.jsp

https://www.tnt.com/dam/tnt_campaign_media/global_media_library/covid-19-docs/fedex-covid-19_service_impacts.pdf

Delivery Updates

UK DELIVERY

It would be prudent to allow 3-5 days for delivery - due to high volumes within the parcel networks due to Christmas and Covid. Our actual packing is up to date - there is no backlog our end - but there are some delays in the networks.

Express Delivery - 1-2 Working Days - you must place your order before 2pm. TNT shipments are currently incurring a 24 hour delay in transit - so any product over 30kg, will have a slower transit time. Regular product under 30kg, will be delivered next day via DPD.

Standard Delivery - 3-4 Working Days

Please email us regarding your order if you need an update - our phone lines are also very busy, so it is easier to email, and we will update you within 24 hours. We are working overtime to keep up to date on orders and we are coping well with order volume.

Contacting Us

You can also contact via email - info@outdoorworlddirect.co.uk, and we will respond to you as soon as possible. Alternately, we also have live chat on the website, where you can ask a question or leave a message. All emails are responded to within 24 hours - 48 hours, except at the weekend, in which case it will be longer. Please do not email multiple times, only email once if possible and we will get to you as quickly as possible

Returns

Returns are carrying on as normal, but will take longer to process, as there is a 48 hour quarantine on all returned parcels.

Yorkshire Tent Showroom - Currently Closed due to Lockdown

Our showroom is now closed as per government guidelines, we will see you all soon - when we do reopen, the following measures are in place:

  • Hand sanitizer on the doors
  • Staff will have masks or visors
  • Limiting the amount of people in store at any time.
  • You must wear a mask.

Please look after yourselves in these trying times, and keep family and friends close in contact via whatever medium you can!

Kind regards

David Scotland

Director

OutdoorWorldDirect.co.uk