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Testimonials

 Dear Shopper,

We have tried to make this page as impartial as posssible by linking into other review websites which offer feedback from various different sources. Here at OutdoorWorldDirect, we are by no means perfect, and we do occassionally get things wrong, but 99.5% of the time we get things right. Our feedback scores and customer ratings mean a lot to us and prove our commitment to customer service. We like to think of ourselves as an approachable company that responds and adapts to customer feedback, positive or negative. If you have a message for us, please email us on info@outdoorworlddirect.co.uk.

Thank you

Testimonials from other websites!

Here is a list of links to pages on external websites that discuss the quality of service provided from OutdoorWorldDirect.

Amazon UK Feedback Score: We have been selling on Amazon for nearly two years creating a positive feedback score of 97%

TheCampingForum: An independent forum for campers and caravanners - read what they have to say about us in several forums.

TheCampingForum Example 2 - Another forum regarding customer service & delivery speeds.

UKCampsite - the largest independent forum for camping equipment, read what they have to say about us.

TheCampingForum Example 3 - Another example of service from a CampingForum member.

The Camping Forum Example 4

 

Email Testimonials - What our Customer’s have to say about us !

And NO we did not make them up!! All customer letters and e-mails are entered word for word as they were sent to us.


17/08/2017


David,
 
Thank you so much for all your help and support in sorting my issue out. Your a credit to Outdoor World Direct, and as a first time customer I will be coming back to shop here again on your service alone. 
 
The efficiency and professionalism that I have received was second to none, and want to put on record how impressed I am and and pleased with the service I have received.
 
I only hope everyone else at Outdoor World Direct is as "Direct" as you.
 
Thanks again!


Jason O'Callaghan


09/08/2017

Hi Amjid

 
Thanks for the update. 
 
And i just want to say that your Customer / After Sales service is excellent. Very welcome breath of fresh air in these days where customer service is mediocre at best. 
 
Absolutely no hesitation in doing business again with and/or recommending Outdoor World Direct
 
Thanks

Rob



02/08/2017


Dear Amjid,

 
Thank you for your advice yesterday.  To be honest it was refreshing to hear your kind of honest and knowledgable conversation these days.  I appreciate it and will always endeavour to keep you in mind for the future.
 
Thanks again.
 
Yours,
 
Matt



29.06.2017
 
You are an absolute legend Amjid!!  
 
Thank you so so much for your help with this one.  You are a star!  And all your advice. 
 
Fingers and toes crossed it arrives early in the day!
 
We'll defo be back to you for more gear I am sure!
 
Have a tip top day and shout if you ever need any customer feedback or want me to email your boss with an Amjid rocks customer appraisal.
 
Take care

Claire x


26/06/2017


We bought a Vango Rivendale Airbeam 800XL tent with a few accessories from this wonderful company and I must say I've never been treated so well on the phone. A special thank you to Amjid who bent over backwards to give us advice on this tent because I must admit we had a few reservations about purchasing before we spoke to him. We had viewed the tent in other company showrooms, but the assistants were very unhelpful and at such a high price we were reluctant to buy it until all our questions were answered.

The delivery turnaround and communication were fantastic.

We plan to buy more products from this wonderful company based on their excellent customer service. I wouldn't hesitate to recommend them.

Thanks
Angela



19/06/2017

Hi Amjid,


Many thanks for your help and advice, best customer service I have ever had and will definitely use your company again and inform friends of your web site, once again Thank you

 regards

John



06/06/2017

Hi,

Thank you for your prompt refund.

 
Your service on the return was exemplary like your order processing.
 
I would have no hesitation in using your business again and recommending you.
 
Regards 
 

Martyn


 02/06/2017

Hello Amjid,

 
I would like to thank you for the excellent service you provided. It really did make my life a whole lot easier. :)
 
Have a great weekend!
 
Best regards,
Geir

 

 

20/03/2017

Hi,Amjid

May I just take this opportunity to say thank you for all the help and support and great  customer service you have provided 10/10.I will definitely be using you again and will recommend you to my friends and family For future purchases.

Best Regards Dean

 

 

 

08/02/2017

To whom it may concern,

 
I would just like to bring to your attention that a member of your staff Amjid has been extremely helpful today. I had originally rang regarding a rip on my groundsheet and thought the guarantee would cover accidental damage. Amjid explained this was not the case and the guarantee would only cover a manufacturers fault. He then went onto give me some excellent advice regarding repairs both through the manufacturers and at home. He was very helpful, informative and a delight to speak to and I do hope he is recognised as a fantastic representative for your company.
 
Kind Regards
Michelle Greenwood-Dean  



Thu, 19 Jan, 2017

Dear David
My apologies for not replying sooner, but for some reason your emails went into the spam box.

Firstly, please thank your colleague Amjid. He was extremely helpful.

Well my order has just arrived, a lot earlier than anticipated. I haven't as yet checked the boxes as here it is extremely cold, albeit sunny; we had -10°C over night and it is still not above freezing. So I will let you know if there are any issues at a later date.

All I can say is "What a great service you give!" Quite unexpected these days, so a big Thank you!

Kind regards
Lindsay Beckman


12/12/16

Just saying a huge THANK YOU to Amjid for his excellent customer service.He went to considerable lengths to obtain the item I wanted,and as soon as it arrived at your location,he had it dispatched to me immediately,and I received it the next day.Marvelous! I has tried several other retailers,and none of them showed much interest in trying to locate the item-a Didriksons coat-but Amjid was immediately "on the hunt" for me,and succeeded where others hadn't even tried.I wish you all a great Xmas and a happy,succesful and prosperous New Year,particularly Amjid.I will,I'm sure,be calling you first in the future for outdoor wear.Best wishes to you all,thank you.Barry Pinnington.




20/09/2016

Hi David and Amjid
 
Just wanted to let you know I how impressed I have been with your customer service, both when we bought our tent last year and recently when you helped to arrange a replacement pole from Outwell.
 
Polite and friendly, extremely helpful and efficient, and with very quick delivery (courtesy of DPD who give a 1hr delivery slot), not to mention very competitive prices. I don't think any customer could ask for more!
 
Please feel free to use my first name and comments in your publicity.
 

Fran


 

19/09/2016

Hi Amjid

Just a quick message to say thank you very much for your excellent customer service at outdoorworlddirect.  You stepped up to the mark when others couldn't (including Amazon!)  I have nothing but praise for your company and thanks to you and your next day delivery, the guests at my party were able to keep dry.  Thank you all a million, trillion times, you are all fab!!! Janet



06/09/2016

Sorry for delay in replying!!  Just wanted to say thanks for the excellent service received from yourselves in refunding the Skyliner and for arranging for the window to be replaced on our Edoras tent and all well before we were due to go away in it, to Snowdonia!  Was very much appreciated!!  The tent stood up very well to all sorts of wind and rain in Snowdonia and we couldn't be happier with it - I enclose a pic of the only sunny day we had so you can see the Edoras in all it's glory. Again, thanks for your help. Best wishes.  Alex


26/05/2016

Hi,

Just wanted to say a massive thank you for outstanding service!

After being let down by GoOutdoors, I ordered my Outwell Ecocool cool box yesterday morning from you guys and it has arrived today! Absolutely thrilled with the service, will defo recommend to friends and family.

Thanks again

 Julia Taylor.



18/09/2014

Hi Amjid,
 
Just a quick note to say thank you for your attentiveness while dealing with my query.  Very refreshing  to receive such a straight forward , honest service along with sincere  customer care .

Once again, many thanks

Kind regards,

Maria Emmins


17/09/2014
 
Hi David, 
I've just received my mended tent pole. Thank you very much, I'm really impressed with the whole speed and efficiency and friendliness of your service. So nice to have a human being to call you when you have a problem, very refreshing. When I am next online I'll leave a comment on your website. 
Kind Regards,
Nic

19/06/2014

Many thanks for the friendly and helpful advice on the phone (Amjid) and for lightening quick delivery. Very pleased with the products and the customer service received.

05/06/2014

Hi Amjid,

Apologies I did not return your call. I have been tied up in meetings for 2 days. I just wanted to say thank you ever so much for your wonderful service and ensuring our order was despatched. 

Your customer service was outstanding and greatly appreciated!

Thanks again,

Ciara

29/05/2014

Hi Amjid

Just to let you know that my new Robens Buzzard tent arrived today as promised. I would like to thank you for all your help, you have been an absolute star and your customer care has been 2nd to none. Its been a pleasure dealing with you and I will definitely be revisiting outdoorworlddirect for future purchases.

 

Thanks for all your help

 

Nick Goodwin

 

A very satisfied customer :-)



22/11/2013


Hi Just wanted to say thanks so much. The coat arrived within 24 hours of
ordering it. It's great.
Fantastic service - really great price and super helpful staff. Will
definately order from you again.
Thanks so much
Kind Regards
Jenny Arran


22/11/2013


 

Hi Daniel,

 

Just yo let you know my jacket arrived on time and I'm extremely happy with it.

 

Thank you for an excellent product and a wonderful customer service.

 

Kind Regards

 

Donna


23/10/2013


 

I placed an order with you yesterday at approximately 2.30pm, and have received my purchase today at 12.20pm.

 

 

 

I would like to thank you for such fantastic service, it is truely amazing!

 

 

 

Oh, and the item I purchased is also fab, and of a great price, so thank you so much, I shall definately be back!

 

 

 

Kind regards

 

 

 

Jayne Hately 


23/10/2013

 

Hi,

 

 Just wanted to write to say many thanks for the excellent service I received when I recently purchased a tent from you.

 

Not only was the Vango Equinox a great price but you were very helpful when I was trying to establish the best way to get it delivered. When I had placed my order the tent arrived in less than 24 hours.

 

A fantastic service and I will definately recommend you to others.

 

Many thanks

 

Paul Chase


29/08/2013


Amjid hi, just a note to say the tent has arrived, I've checked it and it seems fine. It arrived before 11am. Thanks once again for your excellent support. We are now off to the Lakes thanks to you. Very best wishes

Andy


28/08/2013


 

Amjid thanks for your excellent support. Really outstanding service and I look forward to using you for all my future purchases and will most certainly be recommending you to many campers this week and in the future.

 

Best wishes and thanks for rescuing our holiday.

 

Andy



07/08/2013

 

The best customer service bar none!

 

 

Following a materials failure on a tent purchased from OutdoorworldDirect the staff at outdoorworlddirect has demonstrated the most exceptional customer service by working hard to resolve the issue at hand and provide me with a replacement for my original product. In addition, the product was to be sent internationally, the local postal service somehow lost the consignment and again outdoorworlddirect showed unparalleled patience and helpfulness until the issue was ultimately solved. Would strongly recommend this company to anyone purchasing on-line.

 

 

Cheers

 

 

Alex

30/07/2013


Hi Amjid,

What great service!!  Many thanks, your timing is perfect as we head off for another family camp on thursday  so I can now look forward to a comfortable night sleep.

 

Regards Darren


10/06/2013

 

Many thanks Amjid. The replacements are exactly right on the colour.  I would also like to complement you on the excellent service and will not hesitate to recommend your company to others.

 

Regards

 

Ian Burrows

06/06/2013

 

Hi Amjid

 

 

 

Outer bag arrived yesterday, thank you so much for your assistance.  You really do provide an excellent customer service.

 

 

 

Regards

 

Karen


06/06/2013

 

Hi Amjid

 

I just wanted to let you know that the replacement tent has arrived today and also to thank you for all your help.

 

Thank you for sorting this so promptly and efficiently. We are now looking forward to our next camping trip.

 

Thanks again and best wishes

 

Kerry Cheetham


04/06/2013


Good morning Amjid

The new inner tent arrived yesterday and everything appears to be perfect.

Thank you so much for the truly outstanding service.
It sets an example that many others would do well to follow.
I wouldn't hesitate for one second to recommend you to others and will certainly buy from you again.

Best regards

Steve Millard



04/06/2013


Amjid,

I have now ordered this tent (with free windbreak).

I would like to take this opportunity to thank you for your help with my purchase, you are a credit to your company.

Thanks again

Niall


24/05/2013


 

Hi Amjid,

 

just a quick note to confirm that as you promised, my tarp arrived today. Thanks for the great service. I'm off camping Friday afternoon and now thanks to you I will not be cooking in the rain but under the tarp.

 

Thanks James.


13/05/2013


what can i say about this company..Happy to help is not the words.....I was looking to purchase a carpet for my tent via ebay... and made a request of sizes for their listed items...
informed them of what tent i had..... Daniel from OWD stated they had nothing of that size.... I was gutted ... Then outta the blue the next day i got a message they had looked on line for me and found stock at go outdoors for my carpet..... i have wrote on this forum as i wanted to show my appreciation for this sites help even though because of their help i ended up purchasing elsewhere ....Many other companys would have palmed you off with a near fit just to get your order ....i recomend this site for their help but most of all they are a honest company who are there to help and not profit ...thanks again xxx
yours very much grateful tasha


15/04/2013

 

Hello Amjid,

I Have just received your email with your instructions.
Problems may be occurred. Professional is the company or person that knows how to recover those problems and I would like you to know that, from what I can see so far from your side is that you are 100% professional! I hope that everything will go smooth up to the end and Ι guaranty you that at the end you will have one more loyal customer and this customer will spread your good reputation.

Respectfully,
Costas Chronopoulos
 
15/04/2013

Hi Amjid
I just wanted to let you know that I have received my replacement Vango folding bed yesterday and that everything seems fine on this one.
I also wanted to let you know that from the first phone call I made to yourself regarding my faulty bed that the Customer Service I received from yourself has been exemplary and cannot fault you or your company in any way.
Please forward this email to your boss as it is not often nowadays that people praise good service, only bad.
I would definitely recommend you and your company to anyone.
Thanks very much
Nick Lowe

07/03/2013
 
Hello Amjid, thank you ever so much for your Imediate response to my email and the upgrade you have organised for the replacement of the Gas laterns, I knew it must have been a despatch error, the point is you have already sorted out the mistake so quickly, I knew you were a reputable "ebayer", realy appreciate your efforts, the accidently despatched Items recieved will be ready for pick up by your courier in the brand new condition and same packaging in which I recieved them, I wish you all the success you deserve with your internet shop and Superb customer service, thanks Amjid I will be buying more from you in the (looking for a new 90L qualiy rucksack any Ideas!!!)
Regards Alan.
 
28/09/2012

Hi Amjid,

Great news and thank you so much for resolving this for me. I must say you have provided excellent after sales customer service and I’ll be sure to tell everyone that I’m extremely happy with how this was dealt with.

Best regards,

Steve

13/09/2012

Amjid
Pole has arrived safely. May thanks for good after sales service. And great communication.
Simon
 
10/09/2012

Hi Amjid,

I am really sorry to have taken this length of time to do this.  Found it very difficult to get this attachment on the computer, have been trying since yesterday.
Received the new footprint to-day, thanks to you both for your most efficient and helpful service.  I would certainly have no hesitation in buying from your company again.  You have been excellent.
Please find attached the above as requested.
PS.  Please let me know if you can open  the attachment, I can fax it to you if you can't open it.  Sorry I am not computer literate.
Kind Regards
Pauline

5/09/2012

Hi Amjid
Just wanted to say a BIG thank you, we received our new tent as promised.
Many thanks again
Kind Regards
Cindy :-)

4/09/2012

Amjid
 
It is not until you experince a problem that you really find out what type of company you are dealing with.  Whilst my purchase experience has been somewhat unfortunate, you are to be commended for your 'no quibbles' & swift action in dealing with both issues (neither of which were of your making).  I hope that you have some redress with the manufacturers as it would be a shame to let them off the hook, so to speak.  Plus the extra P&P charges that you have incurred must have wiped your profit.
 
Thanks again and I wish for better luck in my future purchases with Outdoorworlddirect.
 
Best regards
Mike
 
1/09/2012

I have been experiencing some problems with receiving my order due to DPD delivery firm.

Amjid has been really helpful in assisting to get my order, but on Friday after rearranging my delivery to a new address ( my mums ) as we were away for a few days DPD claimed they attempted to delivery at her address and left a calling card no: 05446940 at a house with a white door. My mum stayed in all day to receive my order and never got the calling card ( Mrs J Brockman) and she doesn't have any white doors! She also never got the 1 hour text for delivery time.

I requested on Friday to now have my delivery sent to my home for Tuesday as I will stay home all day myself and await my order.

Please can you confirm this has been arranged for me.

Please can you thank Amjid for all his assistance with my order.

Many Thanks

Bridget Read
Sent via my iPad

30/08/2012

Hi David

Just a quick note to say the tent arrived bang on time this afternoon. Again, my thanks to you and the company: top service.
Cheers
andyf
 
24/08/2012

Thank you Amjid
I really will recomend your business to other of  my friends as the customer support was brilliant , really quick in sorting the problem
Many thanks Lorraine x
 
23/08/2012

Hi Amjid,
The replacement faulty sheet arrived this afternoon and I can confirm it is good condition.
Thanks again for your excellent service.
Keith
 
20/08/2012

That's what I call customer service! Thank you very much. Wish more companies had a customer service like this. Thank you. Lyse

13/08/2012

thank you for your prompt dispatch of our order and we are very pleased with the quality of your products and your service quality e Michèle Bernard Haas 57070 Metz France

10/08/2012

Dear Amjid,

Thank you for you absolutely amazing service. We will be delighted to shop with you again.

best regards
Aileen

10/08/2012

Dear David,

Thank you ever so much.
Items arrived earlier today.
I wish all stores had customer services like yours!

All the best,

Alvaro

09/08/2012

You are brilliant. Your customer service is outstanding and has been superb - May I pass on my personal thanks to David in Customer Services for his caring and professionalism. He is a credit to your company and surely deserves a pay increase. Thank you so much David for going that extra mile for my family. Hugs and squeezes to you. The Moffatts

08/08/2012

Hi Amjid

 

Just to let you know that the item was delivered yesterday and I was delighted - brilliant service, thank you very much indeed.

 

Best wishes,

 

Chista


07/08/2012

Fao David,

I understand the matter is soon to be resolved, as you have already sent a replacement. I would like to take this opportunity to thank you for your excellent level of service throughout this purchase.

Regards,

Steve Sadler

06/08/2012

If customer service was an Olympic event.. you would surely win Gold!

Best Regards

Simon Hopkins

06/08/2012

Hi

Thanks for sending my order so quickly - excellent service as always!!

Thanks

Nick Baddeley

31/07/2012

Dear Amjid and Team,

I just wanted to say thank you for the excellent service that I
experienced from your company, particularly from Philip on my first
call. The whole team was excellent throughout and I feel that I have
received a great service from you at every level from enquiry to delivery.

Thank you so much

Best wishes,

Juliet

26/07/2012

Hi, I just wanted to contact you to say what fantastic service!
We ordered via amazon and had 1st class communication, thank you. We will certainly be using you again.

26/07/2012

Dear Amjid

Just to let you know that my Airbed arrived safely

I was really impressed with your service and will recommend you to my friends

Many thanks

Charlie

25/07/2012

Hi there Amjid
Further to our telephone conversation earlier, I just wanted to reiterate how happy I have been with your customer service, it has been of John Lewis standard. I will certainly be recommending you to friends.
Kind regards
Alice
 
17/07/2012

Hi
I felt i needed to contact your company to say just how helpful Amjid was when I contacted him with a problem. It has been a long time since i have found anyone so helpful and willing to go that extra mile.  I am Bi-Polor and as such have problems relating to people on the telephone - In this instance it was a pleasure. The problem related to an object i purchased via Amizon but as I now have your web address i will be more than happy to deal direct.  Thank you.

Terry youll


13/07/2012

To Amjid Parvaz The new kitchen Unit arrived yesterday and i put it together and was very impressed with it . I would like to thank you for your help in having the faulty kitchen collected and the new one delivered so quickly. It has been a pleasure to do business with you, again thank you. Best wishes Tracy Hudson
 
13/07/2012

Thank you very much!! Not home yet but sure it will be there.
Great customer service on this!
Would strongly recommend you to others and would use you again
Kind regards
Marie

10/07/2012

Hi Amjid,


Just emailing you to thankyou for your outstanding customer service and resolving my promblem with damaged rcd. extremely fast delivery the following day. new one arrived in full working order with the damaged camping mains taken by the couirer to be returned to you with the relivant info inside regarding the problem.

thanks again A. Sparrow

09/07/2012:

Many thanks Amjid, you were a star sorting out our problems with our tent, you kept me updated at all stages and have an exceptional manner on the phone.( Not that you want any problems but if you have you can be assured the after sales service is great) I only wish more people were like you.
Thanks again for all your help..lets hope the rain stops before next weekend !!!

K.Duckworth

29/06/2012:

Amjid

It arrived today, many, many thanks once again. Its people like you that restore my faith in the human race ;-)

Rich Bryan

25/06/2012:

Hi Amjid

I just wanted to drop you a quick email to say thank you so much for all your help with sourcing a new Yosemite Falls for us.

We put the tent up today and all is well so I am a very happy bunny right now.

Once again the service you have offered us, together with David and Ruth over the past few months has been exceptional.  I will have not hesitation in recommending your company to all my camping friends.

Would you mind pricing up a spare front pole for the Yosemite for us.  We are tempted to carry a spare pole just in case330.

Thanks again.

Michelle

18/06/2012:

Dear Amjid
 
We have just returned from a very successful camping trip and just wanted to say a huge 'thank you' to you for all your hard work on our behalf last week.  Thank you also for the refund cheque which has also arrived.
 
The Samara 600 is fab and we are very pleased with it, and as you said it is pretty much the same as the Eternity 600 but with poles.  It did not disappoint at all!  Over the weekend, it took a huge battering from the wind and rain and remained in place and waterproof.  It really took no longer to put up or dismantle than the Eternity either which was great.
 
I would just like to say, Amjid, that It is not often that you ring a company with a complaint about a faulty product and be treated with such kindness and understanding.  Even rarer that someone is prepared to go the extra mile to help a disappointed customer but you did that for us and we are soooo grateful and thankful to you.
 
The tent is superb and so too was the level of customer service you gave us.
 
With kindest regards
 
Linda Whitehead and Family XX

18/06/2012:

Hi Amjid

I would just like to say thank you for your excellent service, from my first contact to you regarding the above item to receiving a replacement delivered by DPD who arrived when they stated they would.

Once again thank you.

Regards

S Marston

15/06/2012:

Hi

Could you please pass my sincere thanks to Amjid and his manager for all the help he's given me regarding a card transaction which was probably fraudulent (with another company)

He gave me some great advice, and my card is now cancelled

It was good to talk to someone who is a genuinely nice person (few and far between in this world)

 

Thanks very much, Amjid

Take care

Wayne Bissmire

08/06/2012:

Hello Amjid

Just to update you. I received the replacement extension yesterday (they had arrived here on Wed at 17:33 to deliver but the school was closed) and DPD took the damaged extension to return to yourselves.
I opened the package and although I wasn't able to erect the extension (the weather here is terrible) I did have a look at it particularily the area that was damaged on the previous one. Everything looks good although we probably won't be erecting it properly until we go on holidays in July.
I want to thank you for the courteous and efficient way in which you dealt with the problem. I will leave very positive feedback and will have no hesitation dealing with you again.

Thanks again
Regards

Ian Hynds

06/06/2012:

Hi my name is Paul, the lost biker haha. I would just like to say thank you for your help today. Not only did you allow me to purchase direct from the warehouse as the main shop was out of stock, but you also came to meet me when I was lost and trying to find you. I drove from Barnsley at 10am and got back home at 4pm, that’s a long ride. I wouldn’t have made it if it wasn’t for you.

Cheers guys, much love.

01/06/2012:

Hi Amjid,
Parcel just arrived, result!!
Thank you so much for your kind help.
A pleasure doing business
Joy x

01/06/2012:

Hi Amjid,

I just want to thank you for solving my query with my Vango windbreak in minutes. I was very impressed with your prompt reply to my original email and the way in which you went out of your way to help me with my query in a polite and professional manner and explaining exactly what I needed to do to solve the problem.

I am now a happy camper!

Many thanks
Michelle Watkin

 31/05/2012:

Hi Amjid

The chairs arrived yesterday – thanks for a good speedy service!

Regards

Ruchi

31/05/2012:

Hello Amjid,

 

This is Abby Sarkar- I ordered the Outwell Country Road awning over the phone on tuesday. I just thought I'd drop you a line to say thank you! It arrived today at 11am.

 

It really makes a refreshing change to deal with someone who is so focused on great customer service. Now we have the easy job of trying to assemble the bloomin' thing! :-)

Thanks again and enjoy the long weekend.
Abby in Sheffield

31/05/2012:

Amjid

A big big thank you for sorting out my issue with my broken event shelter!

I really appreciate all the help and calls that you made on my behalf. It was great to deal with a company that was sympathetic to my problem and worked to get it resolved as quickly as possible.  Even just calling me back to update me went a long way.

I’m a very happy customer and will not only shop with Outdoor World again but will recommend you to my friends.

Many thanks.

Carol

31/05/2012:

 I purchased a product from Outdoor World Direct….it was faulty when I opened it some weeks after to use it for the first time. I called them up and was answered by Amjid. The service he provided was fantastic. Sorted it out, told me exactly what I needed to do and genuinely could not of been more helpful. The whole experience to me summed up exactly what not good, but GREAT customer service is all about. I would recommend them and buy from them again without hesitation. It makes a change to be dealt with in such a fantastic way in the world of today.

Thank you Amjid and Outdoor World Direct!

David

30/5/2012:

Thank you very much a such a fast and efficient service

Regards

Brian

28/05/2012:

Hello

Delivery was perfect. & the mat's great, too!

Can be a real problem getting parcels if you have to be at home to sign.

Regards,

Sandra

21/05/2012:

Hi Amjid,
Just a quick note to let you know that the replacement footprint groundsheet has arrived.
Thanks for sorting that out for me....great customer service, we'll definitely shop with outdoor world direct again.
Thanks again for all your help
Susan Wall

18/05/2012:

Hi David / Amjid,

The tent arrived this morning, everything ok.
As soon as I test it I will let you know.
I would like to congratulate you for the professionalism with which you handled my problem, you're nice, fast and accurate.
Besides, you have shown great confidence in the client and makes you honor.
I also thank you for the patience with which you have translated my mail :-)
I hope, and certainly will happen, that they still need to buy from your online site to recommend it to anyone who asks me where to buy camping equipment.

thanks

Marco Borsa

18/05/2012:

Hi Amjid
Thanks for all your help. We really appreciate all the effort you went to to find our order.
Look forward to purchasing from your site again (this time I will keep my invoice in a safe place) and I will recommend you to friends.
Great service. Thanks again.
Thanks & Regards
Jeanette

09/05/2012

Hiya,

I am extremely sorry i havent emailed you before now, i have been meaning too for a few days.

I just wanted to say how chuffed i am from placing an order with your company.

From the moment i placed the order, i was notified several times of when the order would be with me etc getting a more accurate time each time i received an update. And also the fact that up untill a few hours before delivery , i could click a link and re-arrange for a more suitable time if wanted.

That is something not many companys do as it takes alot of time and all sorts of other reasons. It really made me feel like i  was being well looked after, and even after i had spent my money with you it still felt as though you were doing everything you possibly could to help and/ or satisfy me. Which was really lovely ( you normally only get that service up untill you have spent the money).

The delivery arrived 2 minutes into the specified hour which was absolutely amazing. I have been so used to having to wait in all day to receive parcels that dont fit through letter box. Which is quite an inconvenience.

So to cut a long story short, i just wanted to say thankyou soo very much for such superb service and i cant wait to get my next purchase from you! Time and time again.

Stephanie Dunn

04/05/2012

Dear David,
 
Sorry I was unable to take your call - I was in a meeting which ended up running on for 2 hours.  I must say I really appreciate all the chasing you've done on my behalf.  My opinion of your company is growing by the hour (I don't actually blame your company for the problem by the way).
 
Arranging the AM delivery is much appreciated also as it means my parents have a much better defined window to wait in.
 
You've really gone the extra mile for us and I'll certainly mention this aspect to anyone I know who's looking for camping supplies or equipment.
 
Kind regards,
 
Russell

26/04/2012

Thank you very much. Order arrived perfectly on time and as expected. Excellent!
Best regards,
Nigel Watson

25/04/2012

Thanks! My tent arrived today, I was very impressed with the delivery service and how it arrived in the one hour slot they had told me! Thanks :)

I'd also like to add that the man I spoke to on the phone, when I was concerned I'd accidentally ordered the same tent twice, was very helpful and friendly and sorted it all out straight away for me :)

12/04/2012

Hello
I ordered the above on Monday and it arrived today, I thought I would contact you as I am very impressed with the speed of delivery and the excellent price.
I will definatly recommend you and use you again.
Regards Chris Dunton.

11/04/2012

Dear Amjid,

It’s no problem at all, problems occur and the way you have sorted it was excellent with no real inconvenience caused so I won’t hesitate to buy again from your company and won’t hesitate in recommending it in the future.

Thanks again for sorting this.

Jay

04/04/2012

Hi Amjid,

Thank you for your voicemail.

I was going to email you later this afternoon to say that the sleeping mats have arrived this morning.  Luckily my partner had not set off to work at the time and took receipt of the delivery from DPD.

I am impressed with how quickly they have arrived and would like to thank you for your assistance.

Kind Regards

Debbie Commander

27/03/2012

Hello

I do not usually do this, but I am writing to say how impressed I am with your service. I only placed my order yesterday and it arrived just when you said it would. There was a mix up placing the order yesterday and I was contacted immediately and it was sorted straight away.

I would have no hesitation in recommending Outdoor World UK and thank you once again for such good service.

Regards

Barbara Majumdar

26/03/2012

Hi

Thanks for the info. I must say your customer service is excellent and once again, sorry for an inconvenience I may have caused.

23/03/2012

Hello David,

Just to let you know that I have already received my order. In fact, I've had it for a few days. Have already tested the mats and they are perfect for us.

Thanks again for such great service.

Hope to buy from you in the near future.

Regards,

Miguel

22/03/2012

Just a quick note to thank you for the excellent service provided.

My order was smooth, your confirmation clear and my order was received within 3 days.....Many thanks

Graham Ash

16/03/2012

Good morning David
Just wanted to say a big thank you. Our tent has arrived as predicted and I'm just waiting for a dry day to put it up.
Your customer care is fantastic and would most definitely recommend you to our friends.
Thanks again.
Cindy

5/03/2012

Dear David,


It is our half term but I went into school yesterday and found the tents there waiting for me. I unpacked them and look forward to using them at the end of this month.
Thank you again for the excellent service you provided me and our school and I hope we can do business again in the future.
All the very best regards,
Jonathan

5/03/2012

Hi David
Thank you very much. I'm so excited about our new tent and so looking forward to having some lovely holidays away with family and friends.
You have been most helpful and i do appreciate your prompt reply.
Thanks again
Cindy Reynolds

5/03/2012

Hello David

I’m the wife with ‘ocd’ & only agree to things that co-ordinate!

Thank you for getting back to us so promptly

Chrissie Toye

19/2/2012

Hi David,


That's brilliant, I'll let you know when they arrive and thank you so much for all your help and hard work regarding this order.
All the best and have a great weekend,
Jonathan

27/11/2011

I've just found a spare moment to say thank you for the great service I had from you recently.
The sleeping bag I ordered was needed to put up guests at Christmas and you didn't fail me.
I thought I might be too late with the order but your dispatch and free delivery was so efficient it arrived with a week to spare!

Thanks are also due for the good quality Vango bag at the best price I could find anywhere!.

 Happy new year to you and the team.

Al

11/11/2011

Many thanks for such a swift reply, David. Thanks for emailing last week too. I have an inherent mistrust of technology, so I am not surprised your email went astray, as millions do so every day.

Well, I'm going to have to get shopping so I'll be in touch as soon as I have a had time to browse your web site.

A special thanks to yourself and Charlie for great customer service, you have been very helpful and I have appreciated your assistance regarding the faulty airbeds. You have both ensured that I would happily make further purchases from breakoutdoors.co.uk.

Thanks again
Chris

18/11/2011

Hello
 
I just wanted to say that this has arrived safely, and thank you so much for shipping it so promptly. 
 
Zoe White

19/11/2011

Hi David, 
 
That's gerat thank you for your help. Super service!! One Christmas present down many more to go...
 
Amanda 
 
13/11/2011

I have received poles today, thank you for excellent service. I will recommend you to everyone.

Thanks again
Steve Tucker 

12/11/2011

Hi Charlie

Many thanks for your help this morning, it's a pleasure to receive such prompt and efficient customer service.

Best regards
Chris

2/09/2011

Hi Thank you very much for such excellent service. The sleeping bag arrived safely on Wednesday - I really should have replied earlier but work has been so manic I have been home really late in the evenings.
Best wishes and many thanks
Helen Vaughan

 

30/08/2011

 

Hi Charlie
 
Thank you for all your help, there is no need to apologise as I believe it is nobodies fault and just "one of those things".
I would like to say that the customer service has been exemplary and as a result I would not hesitate to recommend you as a compny to purchase from. I should also like to thank Outwell for their part if that can be passed on.
Regards
James Alder
30/08/2011
FAO David
 
Just to let you know that the faulty tent was collected today and a new one received. Many thanks for sorting the problem out so quickly.
 
Kind regards
Ian Keary
30/08/2011

 

Hi Amjid,

Just a note to say thanks for the excellent service and response when dealing with my return just now – I will certainly be using breakoutdoors again and wouldn’t hesitate to recommend to others.

For your reference I have completed the returns form, cut out the logos etc and will post by first class today.

Kind Regards,

Dave

 

30/08/2011
For the attention of Rachel

Just to say thank you very much for sorting and organising our replacement tent.  it was very much appreciated.

Many Thanks 

Lorraine Littler and Ami Wright

17/08/2011

 

 

Dear Amjid:
I had to send you an email to tell you they arrived, as you promised, today.
You have really been a STAR and we are so grateful to you for all your help!!!
Thanks again and again.
Cheers... Janet

 

11/08/2011

Hi
Just to say many thanks for your fast and efficient service. Tent arrived yesterday very impressive. Many thanks.
Elaine Haigh

11/08/2011

 

Dear Amjid
You are an angel!  How kind of you to help us out this way!  We certainly appreciate it very much indeed!
Fingers crossed the Danes will come good on this.
Once again... bless!

Janet

 

8/08/2011

Name: Pat Whelan
E-mail: Removed
Telephone: Removed

Comment: This is such a pleasure to write but I wish to thank you so much for your fantastic service. Door to door in less than 24 hrs!!!! Now that is express delivery!

I rang your dept ob Friday around 9am to order an Outwell hartford Front tent extension. The family ( 3 adults and 4 children under 9) are due to travel on Monday so I was pushing my luck I felt to get this before Monday and fully expected to have to leave a little later on Monday. I also expected to have to wait in all day for a possible delivery today ..... BUT NO ! The order was delivered at 8.45 thismorning!!! 
This excellent service is on top of having my ordered handled by a very competent, businesslike and operator called Daniel. He knew what was in stock and when it could possibly be delivered ...... but we both understood the normal delays etc .... I appreciate these diffs in business. I am thrilled with my purchasing experience with you and will tell everyone who will listen how fab you are! I will use you again !!! But of course you are in Yorkshire .... I have moved to Brum but only the best is in Yorkshire . Long may your company prosper .... You deserve to. My love and sincere thanks 
Pat 

26/07/2011

To: info@outdoorworlddirect.co.uk
Subject: Thank you

Testimonial for your website

Its easy for a company to impress if they deliver stuff on time. I feel a
better testament to how good a company is how well they deal with problems.
I ordered 2 Fans on Sunday evening, both of which turned up promptly on
Tuesday morning having been dispatched Monday. One had a bent pin on the
plug. A quick call to the lovely Rachel at Outdoor World and she told me no
problem she would arrange a collection and a replacement. When I told her we
were leaving 7am on the Friday of that week she arranged for my replacement
to be dispatched that day before they received the broken one back.

I will always use Outdoor world in the future, their service is second to
none and I feel confident that any problems will be rectified as soon as
they happen. I is a pleasure to buy from them. The only trouble is I hope I
get a problem with my next order so I can talk to Rachel again ;-)

Damon Birch

 

26/07/2011

 

I just wanted to say a great big thank you to your company and to Rachel for such wonderful assistance and helpfullness.  We unfortunately, reserved the same tent we purchased from you at one of your competitors, when we went to collect they had sold it to someone else, we then ordered it through their website team who said they had it in stock but after a week still nothing and they are still not sure if they have it in stock.  Finding you on a internet search engine, and calling Rachel this morning, she went to the warehouse to check if you had the tent in stock and called back, you did have the tent and I happily placed the order along with some other items because yoiu were so helpful and accomodating.
 
I thank you once again, no longer are we going else where but shall use you in future for all our camping needs and will definately be recommending you to our friends.
 
Thank you all once again, have a good week.
 
Stuart

 

 

26/07/2011

Thank you so much for the message, and thank you very much for your excellent service in general.

Yours - truly
Thomas

 

20/07/2011

Hello, I received my tent today & want to thank you for such a quick delivery. I'll pitch it for the first time this weekend.
With regards 
Paul Joy
 

19/07/2011

 

Hi
Thank you for your quick response.  Just received my delivery so thank you for excellent customer service!
Kind Regards
Helen Hay

 

15/07/2011 - removed reference to other retailer.

Dear Outdoorworlddirect,


I am writing to express my graditude at your excellent customer service, especially from Amjid whom dealt with me on the phone.

I placed an order for a tent with ** ******** only to have the order cancelled on me a week before my holiday and received no notification from them.  Only when I phoned them did they say my order had been cancelled.

I called you and spoke with Amjid, who went out of his way to physically check the stock to endure he could guarantee delivery.  He called me back when he said he would and I placed the order.  It has arrived 24 hours after the order was placed which is fantastic and means I have the tent I want in time to go on holiday next week.

Thankyou.

Aaron Surman
07739 226 329

 

12/07/2011

Hi

 Just wanted to say thanks. The tent arrived today. It is a lovely product and we are looking forward to using it. We nearly bought the Outwell Reef at nearly 2.5 x the price but saw this tent and are really pleased we did!

 Thanks for a speedy delivery and good communication.

 Jess

11/07/2011

Hi Amjid,

we received the poles on Friday. So, as I said in a previous email, we consider this problem as solved. Thank you for the time you have dedicated to helping us.

Ruth Oliver

01/07/2011

 

Morning Amjid,
Our third Carolina M arrived safely this morning as predicted, and faulty one dispatched at the same time.
I can't thank you enough for your speedy and no quibble attitude. Despite the obvious hick-ups I have been BLOWN AWAY (perhaps not the best term to use under the circumstances, quick peg them guy ropes down) by your after sales service, which has been second to none.
Once again Thank You and fingers crossed you don't hear from us again in the near future, except maybe to make further purchases from your website, you will defo be going in our favourites and will be checking you out when we need more equipment!
Cheers David (Happy CAMPer) 


 

28/06/2011

Good Morning,
Thanks for this, what a wonderful aftersales service!
What do we need to do with the damaged sleeping bag, does it need to be sent back to you?
Thanks again.
Graham Parsons

 

27/06/2011

hi Rachel just to let you know our replacement bed came on friday once more excellent service from your company bed is great has been erected three times with no problems we will recommend you to friends many thanks  janice 

23/06/2011

David,

 

It's arrived and thanks for your constant communication/updates much appreciated
Kev

 

21/06/2011

Thanks David,

I've had the shipping notice and I look forward to receiving the porch.  Thank you ever so much for your help and regular updates on the status, its been much appreciated.

Regards

Sam
 

17/06/2011

Thank u for your support with this.  You have gone above where I expected u to go and definitely succeeded where the other firm gave up.  It really is much appreciated and there will be co order for a 6 pole wind break coming your way when I next get paid :))
 

07/06/2011

 

Hi David, Ruth & Amjid,
Just to let you know I received the order this morning and to say a very big thank you for sorting it all out so promptly.
Kind Regards
Abby

 

04/06/2011

Hi,
I just wanted to say a very big Thank you to Daniel Earl, from Outdoor World Direct. 

The service I received from Dan was outstanding he went out of his way to keep me informed on the progress of my order to ensure I received my new tent in time for a pre-booked camping trip. The manufacturer delivered the tents a couple of days late to OWD arriving on the Thursday, Dan personally went down to the warehouse and off loaded my tent and arranged overnight pre-10am delivery my tent arrived 9.55am on the Friday and off we went on our camping trip with friends!!

He, or a member of his team has responded promptly, efficiently, patiently and clearly to my various questions about the tent/order. An excellent and friendly service. I felt like I was talking to a friend not just some unknown salesperson he really went out of his way to help. His customer service skills are exceptional and I will certainly use OWD for any future camping requirements. I have recommended them to all my camping friends.

Thanks once again Dan J 
Sue
 

17/05/2011

hi david
many thanks for the new vango camp kitchen. delivered yesterday as promised and seems to be in perfect condition.thank you to you and your team for such a good service. will definately use your company again in the future.
tina
03/05/2011
Dear Amjid
 
I wrote to you a little while ago regarding tents and you suggested the Tigris 400 which I have now bought, last years model, and you were right, I can erect it on my own and am very pleased with it.  Thanks you so much for your help, I am really pleased with all your advice.
 
Can you now tell me if you have the porch canopy for this 2010 model in Laurel Meadow in stock, or where I can get it?  Or, does the Tigris 400 2011 fit the Tigris 400 2010.
 
19/04/2011
Hi David, payment sent via paypal. Thanks for the excellent service I will recommend your business to friends.
Regards

Andrew Grey
15/04/2011

Dear Outdoor World Direct,

I am sending this email to offer my thanks to you for the excellent service
from start to finish I received from you when I placed my order for the
scout troop.

I ordered 4 Vango tents at 13.30 on Tuesday and they arrived at 09.30 on
Wednesday.

I will recommend your store to anyone that asks me about camping equipment.

I have also put a link to your website on our scout group web page:

http://www.1sthugglescotescouts.co.uk/usefullinks.htm

Thank you for your excellent professionalism, I will defiantly use your shop
again

Thanks

Tom

--
Tom Hyde

1st Hugglescote Scout Troop

www.1sthugglescotescouts.co.uk
11/04/2011
Hi Daniel,
Just wanted to say thanks because all the camping gear arrived in time, we went camping and the kids loved it.
Thanks for making sure it got sent out promptly.
Best wishes,
Jocelyn
11/04/2011
Just letting you know how pleased we are with our Vango Juno 800 tepee.
Daniel Earl was really helpful with the order - he even went down to the warehouse to despatch it for me.
It arrived the following day and we tried it out in the garden. We're just hoping for a decent summer now!
I'll certainly be recommending you to our friends.
Thanks again

Lucie Manning
08/04/2011

Received. Fabulous customer services. Thankyou for keeping me informed
06/04/2011
Dear Amjid
 
Many thanks for your recommendation of the Tigris.  I will certainly look into it.  You have been very helpful in taking the time in  answering my questions.
 
Angela James
29/03/2011
Hi Amjid
Thats great thanks.

Thank you very much for your help, can I just say that this is excellent customer service from you and Outdoorworld.

Im also after a Coleman classic windshield (same colour as the coastline deluxe) and a Coleman cool zephyr window fan do you do these in stock and at what price. Im thinking you could sent them all at once when the legs arrive?

Kind regards

Jason
25/03/201

Hi guys, 

A quick note to thank you for your super speedy delivery; both mat and pillow arrived mega quick. 
Very happy with both, just what I was looking for!
Warmest regards. 
Phil 
19/03/2011
Great, thanks for your prompt response.  Nice to get good customer service these days! :-)
19/03/2011
Hi David,

Thank you for the alternative code - and for replying so quickly on a Friday night! Have just placed my order and am very impressed with your site so far.
 
Regards,
Helen
18/03/2011
Tent received, thanks once again for the great customer service, will recommend you to friends for sure!
 
Regards
 
Giles

 

10/03/2011

Good Morning Daniel,
My order arrived today,everything is OK !
I will recommend your store to all my friends !
I believe that soon we will make new orders .
Welcome to Bulgaria - beautiful country !
 
 Best regards !
 Iliyan Iliev

09/03/2011

Hi David

Thanks for your help with the order which I received today.  I would like to take this opportunity to say how impressed I am with both the products and the high level of customer service with regards to answering questions on products and also dealing with payments.  I will certainly use your company in the future for our camping needs.

Best Regards

Tom

08/03/2011

 

Hi Amjid
 
Just to say my replacement roof pole was delivered today.  I just want to thank you and your colleagues for your excellent customer care, I do appreciate the efficient way you dealt with this little problem with the tent pole and want to thank you very much for your help.
 
I will certainly be using your services again when I need further outdoor equipment.
 
Thank you again for your help.
 
Yours
 
 
Tony Thurlow

 

 

21/02/2011

Hi Daniel thanks so much for your prompt reply. I will do as requested today. The girls love their sleeping bags and talia will be delighted that we can replace hers. Kind regards Deborah

14/02/2011

Hi David,

Great, appreciate the excellent service.

Regards,
------------------------------------------------
Mark Twine

 

 

21/10/2010
Hello Amjid!
 
Many thanks for the polite and efficient service. It's been a pleasure doing business with your company, and if they ever need good customer feedback they'll always be able to get it off me!!
 
By the way, my missus said she's only at work tomorrow between 0800 and 12.30.
 
Many thanks again,
 
Cheers, Bruce

 

8/11/2010

Cc:
thank you for you prompt attention to my previous e-mail regarding my order on amazon.
my order arrived today as promised
   steve boldison

 

15/11/2010
Hello,
 
Thank you for the very quick delivery of our item, which we received today.
 
Best Regards,
 
Ian & Jane Steel

 

17/01/2011

Hello,

Just to let you know my order has arrived. Thank you for your customer service and for re-sending it.
Kind Regards
K Henderson

18/01/2011

Thank you very much.
The service has been superb throughout.

Kind regards,
Mrs A Musker

30/06/2010

David,
what can I say?? First class customer service, thank you.
I hope you get Colemans sorted out and if they want to uplift these airbeds
to have a look at they are more than welcome.
I will bin them though if I don't hear anything after a while.
Cornwall here we come, and hopefully a few more comfortable nights this
time.
thank you again
Sara Parker

 

17/8/2010

Icarus 500 letter.

Would it be possible for me to collect it today? I just think that may be
easier as I will be out all day tomorrow and need to go out a few times
Thursday then we go away Friday. Let me know and I can set off straight away
if that's ok?

Thanks so much for all your help on this one, it's much appreciated.

Mandy

 

03/11/2010

Hi David,

That will be great, if they required the outer tent we could have sent
that back also any way happy with the service provided.

Many thanks,
Andy

 

06/10/2010

Thank you for your excellent customer service.

Nina Randall

 

05/02/2011

Hi David,

Yes please, Monday is great!  Absolutely outstanding customer service, we will definitely be ordering from you again in the future, you have restored our faith in Internet shopping - thank you :-)

With Kind Regards,
Jen Dalton

 

03/02/2011

Hi

Have just made an order :-)

Thank you for your help!

Pål Magne


10/02/2011

DEAR SIR DANIEL EARL
 
THANK YOU FOR YOUR REPLAY. I WILL ORDER ONE TENT COPEKA 600 IN A WEEK,  MORE LESS BECAUSE I WILL BE OUT OF GREECE ( I FLY THIS MORNING THATS WHY THE TIME I SENT THIS MAIL I AM OFF TO THE AIRPORT SORTLY), SO IF YOU CAN KEEP ONE TENT COPEKA 600 FOR ME, FOR A LITTLE TIME, AND WHEN I WILL COME BACK I WILL CONTACT WITH YOU TO ORDER AND PAY WITH PAYPAL. I HOPE THIS WILL BE OK WITH YOU
 
THANK YOU VERY MUCH
 
PINAKAS ANDONIS

10/02/2011

Hi Daniel
just to say the tent arrived today and I wanted to personally say
thank your getting it to us so quickly, especially with the mistakes I
made with the address so THANK YOU VERY MUCH



your service was absolutely FIRST CLASS and I will be back in the
future for other things and will have no problems recommending you to
other people as well

Thank you once again

Mark Fletcher

20/02/2009

HI DAVID/ ALL @ OUTDOORWORLD

RECIEVED MY REPLACEMENT OUTWELL VERMONT XL MANY THANKS FOR ALL YOUR HELP YOU ARE THE BEST COMPANY I HAVE DEALT WITH ‘EVER’ OVER THE INTERNET

YOU COME HIGHLY RECOMMENDED

KEEP UP THE GOOD WORK!!!

Mr Ryland 11/02/09

Dear All,

I would just like to say thank you very much for such a speedy service in delivering a Georgia L the day after I ordered. Indeed, the tent arrived several days before the money even came out of my bank!

Thanks – Roll on Summer!!!

Philip Ryland

Mr Ingram – 26/01/09

Good Morning,

Just to say many thanks, goods arrived this morning, excellent service.

Regards

Brian Ingram

Mr Moisan

Many thanks. Great service!

Dave Ellard Returns

Hi Lesley
Apologies for delay i am not the best at checking y e-mails got your message ref the vermont xl to be replaced no problem with January if thats when youare getting the 2009 stock in thanks for keeping me informed i must say your after sales service is as ever excellent ‘makes a change these days’

Kind Regards

David Ellard

Mr Martins

ordered tent monday delivered by wednesday very good service very pleased with everthing we will be back for more camping equipement thnkyou

Iain Wyke

Thanks for the speedy delivery of the below items. I received these today. I am extremely impressed with the level of service you provide and have recommended you store to several friends.�
Best wishes
Iain Wyke.
19th October 2008

William Morrison

RECEIVED MY ORDER TODAY THANKS VERY MUCH FOR THE EXCELLENT DELIVERY SERVICE.HOPE TO DEAL WITH YOU AGAIN

David Beech

Dear Sirs

Just a quick note to say thank you for all the equipment sent, which I received yesterday.

Your service has been fantastic, very quick and I look forward to using you again.

Cheers, 

David Beech

Paul Cavill

Just like to say many thanks for the help you have given me over the past few weeks. I’m new to camping and ordered a tent from you, when it arrived, probably due to my own stupidity, I couldn’t put it together. After a phone call to yourselves you, without any fuss, agreed to change it for a pop up tent, which even I can manage. The time scales are extremely quick and the items were delivered when you said they would be. Most people are quick to criticise but not praise so once again, thanks for all your help. I will be recommending you to my more experienced camping friends

Iain Rannat

Many thanks for the prompt service. I’ll recommend you to my friends – v.nice company to deal with.

Iain

Dave Ellard

I FEEL I MUST SAY THANK YOU FOR A FIRST CLASS SERVICE I ORDERED A OUTWELL VERMONT XL AND ACCESSORIES FROM YOU ON THURSDAY 14TH AUG AT 09:00HRS IT ARRIVED BY 10:00AM ON THE FRIDAY!!,HAVING ONLY JUST HAD CHANCE TO UNPACK IT AFTER A FEW DAYS,DUE TO WORK ETC IT IS ALL CORRECT AS PROMISED,I SHALL DEFINATELY BE RECOMMENDING YOU TO FRIENDS ONCE AGAIN MANY THANKS FOR A SUPERB SERVICE WITH EXCELLENT PRICES TO!!”FEEL FREE TO POST THIS ON YOUR WEBSITE SO OTHER PEOPLE CAN BENEFIT FROM YOUR SECOND TO NONE SERVICE”.

Mr Suchuchi

Dear Lesley, I recieved the replacement Royal Family Dinning Set on friday, the set is perfect. I would just like to say I am impressed with the efficiency, politeness and speed the matter was delt with. I would like to congratulate and thank you and the staff at Outdoor World Direct. I have added Outdoor World Direct to my favourites. I am sure I will be using OWD again, depending on how my 1st camping trip with the 2 kids and wife goes this week, the wife being the one thats not too keen. Fingers crossed. Thank you again. 

Fiona Speakman

Hi
Just wanted to say how pleased we were with speedy delivery of our first purchase from yourselves. So much so that I have just placed a 2nd order before our trip next week. Many Thanks. Fiona Speakman

Dave Sangwine

Just a quick note to say thanks for your efficient delivery service. I ordered a Vango tent on Tuesday afternoon and it was waiting for me at work on Thursday morning! Thanks again, please convey my appreciation to your team. Dave Sangwine, Loughborough

Beth Woolacott

Good afternoon,

I purchased a family tent, and a camping toilet from you last week (16/07/08), and I am just writing to say how very pleased I am with what I received. I received it on friday the 18th, then on the saturday I managed to persuade my husband to help me put it up, which I must just say is one of the easiest tents I have ever had to erect, it’s great, and I would just like to say what a fantastic turn around I had, I didn’t expect to get it until sometime this week, so a very big thankyou to you all. I have already recommended your company to friends of mine, who are also keen campers. No doubt I will be buying some more camping stuff from you in the very near future. Thanks again. kind regards

Beth Woolacott

Sonia Stenning

I would just like to say thankyou for a lightening fast delivery and excellent service.
Thanks

Claire Hayter

I ordered a tent on the Tuesday and it was delivered on the Friday {however i wasn’t in a the time!- DHL were very helpful and delivered it on the Monday!} Thanks for a quick and efficient service!

Mike, Isle of Harris

Dear Outdoor World 

Just to let you know how pleased I was with your service on placing the order below. Even though I’m in the Highlands and Islands area, the package was safely delivered today – barely 3 working days is exceptionally fast for delivery here. And no extra penalty charge for us being a bit out of the way. We just erected the tent (loosely) in the kitchen to check it and can see the pack was factory fresh, apparently unopened. Great value too! With the carriage cost included, you made the best price offer on the net and threw in two super pillows, as well – what more could we want? Many thanks indeed – I will use your services again when we need something you sell. Best wishes Mike

Sue Tylcoat

Hello�
I feel compelled to write and say thank you – I ordered a new tent and table yesterday on your easy to use web site – it arrived today! Fabulous service. Thank you to all your team.�
Sue Tylcoat

Lee Overland

I just wanted to say that I am very impressed with your service and will definitely be recommending that my friends use your site in future… wish we had come across you sooner!

Lee Overland

Craig Fishpoole

hello again�
just want to say thanks for the great service, tried folding the mats and then rolling them and they are perfect. apologies for being a nuisance, im sure ill be ordering from you again very soon
many thanks

Phillippa Clarke

I ordered a tent on Tuesday 15th, with standard delivery …. and 24 hours later, here it is, on the South Coast! Excellent service, and looks like a brilliant product at a brilliant price, thank you.

Marc Hulbert

Just want to say how impressed I am with you after sales service. The pole arrived on Monday when you said it would.

Thank you very much indeed. I shall definitely be shopping with you again!

Marc Hulbert

Mrs Musselwhite

Dear s Sir/Madam
I would just like to drop you a line to sat how pleased I was with a recent purchase from yourselves.I ordered some camping storage shelves on the 13th may,
when I arrived home from work today 15th they had been delivered to a neighbour.Great delivery service.I would also like to say your web site is very good and easy to use. Tried a few on Tuesday with a struggle as I`m not to good on computer.
Thank you for a fantastic service, I will be using you again and I will recommend you to friends and family.keep up the good work hope to do business again in the future
yours gratefully
Mrs C Musselwhite

Alison Bond

Thank you.
All arrived today. I am most impressed with your efficiency!
Kind regards,
Alison Bond

Dawn Pollock

Hi ,
thanks for your email, Julia phoned last night to say it had arrived. A great service thank you to you all.

Regards Dawn

Lianne Cutts

Thank you so much for your quick response excellent customer services. I will have the branding in the post to you ASAP hopefully you will recieve it early next week.

Thank you again

Miss Cutts

Justin & Lisa

Fantastic, brilliant deal, brilliant news, great website & team,
Many thanks again guys,
Justin & Lisa
P.S. you will be recommended

Tracey Rosser

Tents have arrived with invoice attached. 

I’m totally amazed by the fantastic speed with which they got to me.

We will definitely use your company again.

Thanks for all your help.

Tracey Rosser

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